Sony: Message List

? DISABLE SLEEP TIMER ON SONY BRAVIA KDL 40EX503

noreplyforum@eu.sony.com — Mon, 27 Jun 2011 12:43:51 GMT

Hello,

Have you checked the following thread

https://www.sony.co.uk/discussions/message/620763#620763

BR,

KDL-32EX703 not connecting wirelessly

noreplyforum@eu.sony.com — Thu, 12 May 2011 15:18:48 GMT

Hello,

I dont know how far you have checked on the Sony site, but just in case have you checked this link.

http://sonycic.custhelp.com/app/answers/detail/a_id/1042/kw/wireless%20connection/related/1

If the probem persists, maybe the security settings on the router.

Hope it helps.

Message was edited by: Pcadjb

How do I get the EPG on the KDL40HX703U to list only favourites?

noreplyforum@eu.sony.com — Thu, 12 May 2011 14:53:08 GMT

Hi,

Although for a different model, looks like this is the sort of answer you require.

https://www.sony.co.uk/discussions/message/629563#629563

Hope it helps.

LCD Digital TV screen problem

noreplyforum@eu.sony.com — Wed, 11 May 2011 08:19:19 GMT

Hi,

I think this depends on the background to the issue.

Is the pink screen on TV channels or on picture from external equipment (Sky, Virgin, etc).

If from external equipment, how is this connected (Scart or HDMI connector).

If you ring Sony they may be able to take you through other possibilities.

BR,

IDLE FUNCTION

noreplyforum@eu.sony.com — Wed, 04 May 2011 15:22:29 GMT

Hello,

Hopefully below thread will help.

https://www.sony.co.uk/discussions/message/620763#620763

Using a USB Keyboard on my television

noreplyforum@eu.sony.com — Wed, 20 Apr 2011 07:14:42 GMT

Hello,

Sorry it is not possible, please see following thread regarding keyboard.

https://www.sony.co.uk/discussions/message/622389#622389

Also the on screen keyboard may help (although not ideal).

https://www.sony.co.uk/discussions/message/635077#635077

Hope it helps.

Message was edited by: Pcadjb

Digital signal strength/quality

noreplyforum@eu.sony.com — Tue, 19 Apr 2011 08:12:27 GMT

Hello,

The comprehensive manual can be found on the Sony website if you have a PC.

I had problems with it, until I downloaded and unzipped it to my desktop - see attachment in following thread (I-Manual).

There is a lot of information which is missing from paper manual.

https://www.sony.co.uk/discussions/message/652141#652141

Hope it helps.

Trying to remove an unwanted icon from my TV screen

noreplyforum@eu.sony.com — Mon, 18 Apr 2011 08:32:06 GMT

Hello,

This symbol sounds to me like a "Mute" symbol.

This is usually found on the remote control as a speaker with a cross through it.

Turning the volume up or or pressing the "Mute" button again should solve this problem.

Sorry not sure which model you have or if you have other equipment attached (DVD player, etc).

Hope it helps.

Will the new TDG-BR250 3d glasses eliminate some or all of the ghosting problems on the KDL-40NX713 TV

noreplyforum@eu.sony.com — Tue, 12 Apr 2011 15:25:16 GMT

Hello,

Have you checked other thread link below.

https://www.sony.co.uk/discussions/thread/121811?tstart=0

BR,

Oldie needs help with photos when radio is on.

noreplyforum@eu.sony.com — Thu, 07 Apr 2011 09:53:15 GMT

Hello,

Just checked on my set, EX7 series and looks like not possible to do what you require.

The problem lies in the fact that when models change the core software (Including designers) also change.

In this case the only photo's that can be played are the preloaded ones when listening to radio.

Oldie needs help with photos on Picture Frame

noreplyforum@eu.sony.com — Wed, 06 Apr 2011 10:47:02 GMT

Hello,

I think there is no possibility to use your own photograph when you have the radio on, although I may be mistaken.

If you have PC rather than a Mac, then the following information may help you in downloading the I-Manual. I had similar problem, until I realised that the file had to be unzipped and placed on your PC before you could view the htm files.

It's not as good as a paper manual, but you should be able to read the contents and print off if required.

Hope it helps.

Replacement Screws

noreplyforum@eu.sony.com — Wed, 06 Apr 2011 08:55:29 GMT

Hello,

The screws used for connecting the stand to the TV are +PSW M5*16

Hope this helps.

How do I get only favourite channels with the channel up & down buttons?

noreplyforum@eu.sony.com — Wed, 30 Mar 2011 12:59:39 GMT

Hello,

Dont know if this helps (attached), sorry the model name is not known to me.

Maybe it is EX503

Anyway it seems you need to press the "Heart" key.

Additionally check the thread below

https://www.sony.co.uk/discussions/message/629563#629563

I checked last night on my KDL-40EX713, and the folowing is how Iset it up.

Maybe a bit easier to understand than I-Manual

Setting up Favourites in Bravia – KDL-40EX713

Setting Favourites on guide

1.1. Press guide on remote

1.2. Press options (on remote)

1.3. Go to guide favourite set up

1.4. There are 4 lists available

1.5. Press list 1

1.6. Press enter button on remote to select the list of favourites you require in guide

1.7. Press return

1.8. Press options (again)

1.9. Select category

1.10. Set guide favourites 1

1.11. The guide will now only show selected channels

1.12. To delete go back to category and select all

Setting Favourites on screen

2.1. Press home on remote (menu appears)

2.2. Go to TV channels

2.3. Move to the TV channel you want to select as favourite

2.4. Press options on remote

2.5. Menu appears (add to favourites) – Press enter

2.6. Select another channel until all channels are stored as favourites

2.7. Press return to get out of menu

2.8. Press “Heart” key on remote

2.9. Favourites bar appears at bottom of screen

2.10. Move to “TV programmes” – these are your favourites which were set in menu.

Message was edited by: Pcadjb

ERROR 5006

noreplyforum@eu.sony.com — Wed, 30 Mar 2011 11:43:13 GMT

Hello,

I dont know if below links help, but I found on USA website

http://www.kb.sony.com/selfservice/microsites/search.do?cmd=displayKC&docType=kc&externalId=C1009459&sliceId=1&docTypeID=DT_KNOWLEDGEARTICLES_1_1&dialogID=259286953&stateId=1 0 259302614

http://www.kb.sony.com/selfservice/microsites/search.do?cmd=displayKC&docType=kc&externalId=C1008780&sliceId=1&docTypeID=DT_KNOWLEDGEARTICLES_1_1&dialogID=259286953&stateId=1 0 259302614

how do I turn off startup chime on sony Bravia tv

noreplyforum@eu.sony.com — Sun, 27 Mar 2011 12:53:38 GMT

Hello,

Do not know which model you have, however have you checked below thread?

https://www.sony.co.uk/discussions/message/644533#644533

Hope it helps.

Sony bravia KDL-40EX720 and KDL-40EX724

noreplyforum@eu.sony.com — Tue, 15 Mar 2011 12:26:02 GMT

Hello,

Although the features page is currently incorrect, best to look at the technical specification page.

1. KDL-40EX720 - Wireless Ready (Need to buy a seperate Wireless Dongle UWA-BR100

2. KDL-40EX724 - Wireless (Built in) - No need to buy the additional UWA-BR100.

Hope this helps.

my bravia wont connect to the internet?

noreplyforum@eu.sony.com — Fri, 11 Mar 2011 08:42:56 GMT

Hello Evan,

It may be worth contacting the supplier (Belkin) customer support as they may have already heard of some issue and have a fix they can help you with.

Sorry I dont know the number or cost of call, but it may be cheaper than buying a new router.

If you do contact and there is a solution, it would be good to include here for other customers who may have an issue.

my bravia wont connect to the internet?

noreplyforum@eu.sony.com — Thu, 10 Mar 2011 14:49:36 GMT

Hello understood,

IP address looks OK, 1 digit different is OK.

Just 1 additional question which make/type of router are you using and who is the ISP (Internet service provider).

This may help understand the issue more.

my bravia wont connect to the internet?

noreplyforum@eu.sony.com — Thu, 10 Mar 2011 12:35:51 GMT

Hello Evan,

At which stage of the connection does it fail

1. Step 1 - OK

2. Step 2 - OK and settings same as PC

3. Step 2a - contact sony support - do not continue further contact 0845 6000124 0 or 0844 8466 555

4. Step 2b - setings do not match

5. Step 3 - Reset product

6. Step 4 - Reset router

Pcadjb

Fine picture but only noise for sound on TV

noreplyforum@eu.sony.com — Wed, 09 Mar 2011 14:06:50 GMT

Hello,

Although not sure which country you are in, this sounds like at first switch on the wrong setting was used (Country).

Please try autostartup again and ensure correct country is selected.

1. Press "Home" or "Menu button on remote

2. Goto Settings Menu

3. Go to system settings

4. Auto Start Up

5. If it asks Home or Shop/Retail mode (Enter Home)

6. Language

7. Country

Once this is selected it will ask if you want to start aut tuning, this hopefully will solve the problem.

Problem connecting to video internet on KDL-32EX713

noreplyforum@eu.sony.com — Wed, 09 Mar 2011 11:48:29 GMT

Hello,

Sorry not an expert on this, but have you checked out the following on the Sony UK website?

http://sonycic.custhelp.com/app/answers/detail/a_id/1042/kw/uwa-br*/related/1

Hope it helps.

TV support

noreplyforum@eu.sony.com — Tue, 08 Mar 2011 15:34:10 GMT

Hello,

Have you tried this

http://sonycic.custhelp.com/app/answers/detail/a_id/333/kw/banner/related/1

Hope it helps.

Brava has flashing red light and won't turn on. Can anyone help?

noreplyforum@eu.sony.com — Mon, 07 Mar 2011 15:33:40 GMT

Hello,

The LED flashing 5 times is usually an error code noted by the TV software.

Depending on the model it can be different. If the set never switches on and only shows this error code, then best way is to go to a Sony Authorised Service Centre to get it checked out.

ANALOGUE BOX

noreplyforum@eu.sony.com — Fri, 04 Mar 2011 08:16:53 GMT

Hello,

Don't know if you managed to solve this problem, but if not maybe you need to give a bit more detail.

Is this box appearing on all channels or only on AV channels (External equipment)?

How long have you had the set and wen did it start occuring?

Have you added any external equipment (DVD, VCR, etc) recently.

I assume you have already tried this

http://sonycic.custhelp.com/app/answers/detail/a_id/333/kw/kdl-46v3000/related/1

Hope it helps.

Message was edited by: Pcadjb

How to reduce power consumption in standby to 0.2w

noreplyforum@eu.sony.com — Wed, 02 Mar 2011 15:33:00 GMT

Hello Bodrake,

This is one of 2 things, you are either measuring when the TV is in active stand by or the most likely issue is measurement method.

Some instruments measure V*I and automatically uses this measurement as the power consumption. The problem is in standby the Voltage and current are out of phase and therefore a power factor has to be applied.

There are meters available that do take the power factor into account.

Hope it helps.

Start up chime in sony bravia

noreplyforum@eu.sony.com — Tue, 01 Mar 2011 15:40:25 GMT

Hello,

As you have downloaded latest software, it should be possible I believe to turn it off.

I found the following on Sony Middle East website, but I think similar for Europe.

http://www.sony-mea.com/support/faq/402255/product/kdl-32ex700/modelfirst

Maybe the name "Key tone" is confusing - but check in the audio menu if it is available.

Hope it helps

Auto shut off

noreplyforum@eu.sony.com — Tue, 01 Mar 2011 15:08:52 GMT

Hello,

Although I understand your predicament, I think the problem is similar as above.

If you plug in you I-Pod, the TV set must be switched to External (AV Channel) for music to be heard (I believe).

On this AV channel, I assume the set is checking for Picture information and if the set is not showing video for 10~20 minutes the TV software believes that there is no signal and shuts off - standby.

I don't know if current models react the same way, or if technology has moved on since playing music files on TV has become more popular.

all BBC channels poor signal Sony Bravia with built in Freeview

noreplyforum@eu.sony.com — Tue, 01 Mar 2011 12:43:01 GMT

Hello,

There could be a number of issues that could cause this, however it is worth checking simple things first.

1. Are you using an internal (Set Top) aerial or a external (Roof top) aerial?

2. Is it only he BBC channels that are a problem or other channels are also not good?

Although not always possible, it may be worth checking another digital TV using current aerial to see if this works.

If the Aerial is O.K. then mybe a visit to the service center is necessary.

Auto shut off

noreplyforum@eu.sony.com — Tue, 01 Mar 2011 12:03:38 GMT

Hello,

OK, understood - I don't believe this model has "Idle TV standby" - sorry.

If the TV is auto shutting off in this case, it is usually because it see's no signal I believe.

Do you have an aerial connected directly to TV or are you using external set top box?

If aerial is connected, then maybe one for the service centre to check out - Is there a particular time when it switches off or is it random?

Auto shut off

noreplyforum@eu.sony.com — Mon, 28 Feb 2011 14:59:29 GMT

Hello,

It depends on which model you have, but usually you can find in the eco settings (In TV menu).

There is possibly an item "Idle TV standby" and can be set to off, 1Hr, 2Hr, 3Hr.

Set to Off and should solve the problem.

Hope it helps.