Sony: Message List

Help with VAT back form

noreplyforum@eu.sony.com — Sat, 12 Feb 2011 17:25:32 GMT

Finally received my VAT back claim confirmation yesterday in the post. I basically received an envelope with the returned forms that I sent away, plus a letter from Sony telling me that they'd be paying the claimed VAT back into my account as requested.

Help with VAT back form

noreplyforum@eu.sony.com — Mon, 03 Jan 2011 13:30:09 GMT

Be patient. They probably have thousands and thousands of claims to go through, and at the moment everybody is on holiday (assuming they don't send the claims abroad).

Expecting them to call you every few days and update you on the processing of your claim is expecting a bit much. Most likely a little Polish or Indian chap is looking through your forms, and as such the UK customer services would have no idea on the status of your claim. You'll know it's been done when you see the money in your bank - so keep an eye on that.

I'm just finishing off my forms now...

Help with VAT back form

noreplyforum@eu.sony.com — Sat, 18 Dec 2010 00:42:36 GMT

I don't think that was really the question. He already has the form, he just wants to know whether to just send it "as-is" with the VAT back claim form, or if anything has to be stamped or filled-in.

Judging by the posts from specialist-convergence, the answer is no, though I'm interested to hear if you think it does need to be filled-in at all.

Help with VAT back form

noreplyforum@eu.sony.com — Sat, 11 Dec 2010 20:26:11 GMT

Yes, perfect, that's exactly what I needed to know. Thanks for your help!

Help with VAT back form

noreplyforum@eu.sony.com — Wed, 08 Dec 2010 14:37:40 GMT

Hi folks,

I've recently bought a Sony NEX-5 camera with the intention of sending off for the VAT back, but am a little confused with a couple of things on the application.

Firstly, the European Guarantee form. I have one, but as the camera was ordered online it arrived within the Sony sealed box, and as such has not been stamped by the shop that I bought it from. Does it need to be stamped for the purpose of the VAT back claim, or is it only stamped if/when you return the item under the guarantee?

Secondly, the serial number and model codes are not clearly labelled on the device at all, so I was wondering if anybody with a NEX-3 or 5 can shed some light. Is the model just "NEX-5", or do I have to specify the package that I bought? On the box it says "NEX-5 D" I think, because I have the dual lens kit, however on the bottom of the camera it just says Model No: NEX-5. The serial number is not marked at all, but again, there is a sticker on the bottom of the camera with a number of about eight digits printed on it.

Any help you can give would be appreciated!