Sony: Message List

Re: Sony Bravia TV recording finishes too early & misses end of program - please help!!??

noreplyforum@eu.sony.com — Fri, 03 May 2013 08:52:14 GMT

I don't have a recording option on my Bravia, so not familiar with the set-up. Isn't there an option to "pad" the recording by adding minutes to the start and stop times, similar to a SKY box?

Re: TV Internet connections

noreplyforum@eu.sony.com — Fri, 07 Sep 2012 19:55:31 GMT

According to the features page for this set on the Sony site "Built-in Wi-Fi to easily connect to the Internet ", so there's no need for an additional adapter.

Re: Wirelessly mirroring Macbook Pro to Bravia possible?

noreplyforum@eu.sony.com — Sat, 04 Aug 2012 20:40:10 GMT

Providing you have a late model MacBook, and Apple TV, I believe you can mirror the MacBook's display using AirPlay with Mountain Lion. Try Googling Mountain Lion features. Latest model Apple TV will cost around £100.

Re: Bravia sound cuts out in freeview HD

noreplyforum@eu.sony.com — Tue, 08 May 2012 10:10:42 GMT

One thought is to start with a completely fresh USB, formatted as FAT32. This has always worked for me in the past. Make sure you follow the download and unzipping instructions to the letter - this is where others seem to have issues

KDL-37EX403 audio 'skips' when any HDTV channel selected

noreplyforum@eu.sony.com — Sun, 04 Mar 2012 17:24:02 GMT

Have you updated your firmware recently?

Sony Bravia Power Usage

noreplyforum@eu.sony.com — Thu, 23 Feb 2012 12:25:55 GMT

The only way to avoid drawing any power when the set doesn't have an on/off button is to turn off at the mains socket.

no internet tv

noreplyforum@eu.sony.com — Thu, 16 Feb 2012 10:23:42 GMT

Hi Catmambo

If you type "internet content" into the search box on the first page of the Bravia forum, you'll see quite a few posts where owners have had problems either with internet content disapearing altogether, or else having problems refreshing internet content. In my case I lost all internet content a few weeks ago for no apparent reason, and even with a stable internet connection that passed all of the Bravis troubleshooting tests, I couldn't refresh content. In the end I had to resort to a factory reset, losing all of my settings. To me, there seems to be a bug in the internet content platform that's causing these issues. But I stand to be corrected

no internet tv

noreplyforum@eu.sony.com — Wed, 15 Feb 2012 18:43:53 GMT

This issue seems to be more prevalent by the day. I strongly suspect that the problem is server-side at Sony rather than with individual sets. Would Sony care to comment?

Sony Bravia KDL-40EX503 TV and I can't log in to YouTube

noreplyforum@eu.sony.com — Tue, 14 Feb 2012 18:51:11 GMT

I'm guessing you've tried all the obvious solutions:

Check router firmware is on latest version

Tried with an Ethernet cable rather than wi-fi

Check set is on the latest firmware

Full factory reset

Can you see any Internet content icons on your set?

unable to watch IPlayer on KDL40EX603??

noreplyforum@eu.sony.com — Tue, 07 Feb 2012 22:10:22 GMT

Is the iPlayer displayed under the the Video icon in your home menu? If not, you could try refreshing content under Settings > Network > Refresh Internet Content. Failing that, and as a last resort you could try a Factory Reset. I don't believe that the ITV player is available yet on the Bravia platform.

KDL-32V4000 Cannot remove AV1 icon from screen. Please advise.

noreplyforum@eu.sony.com — Sat, 04 Feb 2012 22:14:20 GMT

I don't have that set, but I'm guessing you've selected an option on your remote to show inputs. Try looking for a button on the remote labelled "i+" or similar, and one press should remove the icon.

Intermittent sound loss when viewing HD programming?

noreplyforum@eu.sony.com — Tue, 31 Jan 2012 21:54:49 GMT

This issue was certainly fixed by a firmware update released some months ago.

BBC iplayer Bravia KDL32ex503.

noreplyforum@eu.sony.com — Sun, 29 Jan 2012 19:52:02 GMT

A factory reset seems to be the default solution for most issues with Bravia TVs. However, this seems to be a fairly drastic solution, particularly as all user settings are lost. Sony, if a factory reset is the only way of fixing numerous issues, at least offer the option of saving settings on a USB drive.

Bravia NX713 Internet Video Issues

noreplyforum@eu.sony.com — Sun, 22 Jan 2012 20:47:50 GMT

The same thing happened to my 40EX503 last week for no apparent reason. My home network was working perfectly, yet I couldn't refresh the Internet content on the set. Eventually I went for a factory reset and this restored all of the Internet content. It's a fairly drastic step to take as you lose all of your settings, so worth making a note of your picture settings, sound settings etc. before proceeding. It seems to be a fairly common problem judging by comments on here. Something else for Sony to fix...

Freeview HD 1080i/p Switching Problem 40HX723

noreplyforum@eu.sony.com — Thu, 19 Jan 2012 20:41:32 GMT

Abslolutely right. it's essential that the Panel settings are the same during both interlaced and progressive broadcasts. On a side note, I lost all my Internet Content the other day, for no apparent reason, although the network was working perfectly. Almost an evening's work to note down all settings, full factory restore, reset all settings. Sony, you need to get a grip otherwise my next set will be a Samsung.

internet connection

noreplyforum@eu.sony.com — Tue, 17 Jan 2012 20:06:18 GMT

Strangely I'm having a problem refreshing Internet Content tonight. I've checked my network connection and that seems to be fine. Have you tried going through Network Setup to check your connection?

Intermittent picture loss on BBC HD - 40HX723

noreplyforum@eu.sony.com — Tue, 17 Jan 2012 19:29:12 GMT

Worth a try, but sorry the fix doesn't work with your set. Obviously only works with earlier models. Hope a firmware update solves this issue once and for all.

Intermittent picture loss on BBC HD - 40HX723

noreplyforum@eu.sony.com — Mon, 16 Jan 2012 20:23:16 GMT

It's an issue caused by Freeview using "dynamic switching" between interlaced and progressive signals within a programme. Enter "dynamic switching" into the search box on the Bravia forum homepage and follow the first thread that comes up. The issue is quite easy to fix!

Freeview HD 1080i/p Switching Problem 40HX723

noreplyforum@eu.sony.com — Sun, 15 Jan 2012 17:42:21 GMT

This is a Sony issue where the set sees interlaced and progressive signals as separate inputs. The "insert link" option seems to be broken, so in the search box at the top of the page, type "dynamic switching", and then read the first thread - "Picture twitches across cuts..." This explains how to set your panel settings so that interlaced and progressive signals are seen as the same input rather than separate inputs.

Netflix support?

noreplyforum@eu.sony.com — Mon, 09 Jan 2012 18:22:28 GMT

Now that Netflix has launched in the UK, are Sony planning to support this service on their range of smart, web-connected TVs?

Audio dropouts returned on 3D transmissions?

noreplyforum@eu.sony.com — Sun, 01 Jan 2012 20:01:43 GMT

You're quite right. I'm watching in 2D on a 40EX503. Here we go again!

iTunes through Sony TV?

noreplyforum@eu.sony.com — Mon, 05 Dec 2011 12:31:17 GMT

Hi Redrup

Sounds like it should work as long as your laptop or PC is on the same network. There are rumours of a new, updated Apple TV in the pipeline, but no delivery date as yet.

USB Wireless LAN Adaptor issues

noreplyforum@eu.sony.com — Sun, 04 Dec 2011 19:34:48 GMT

Have you tried connecting to a PC or laptop to see if it’s recognised?

iTunes through Sony TV?

noreplyforum@eu.sony.com — Sun, 04 Dec 2011 19:28:53 GMT

Apple TV would allow you to access your iTunes music content on your TV, provided it's on the same wireless network as your computer. You would also need the wi-fi dongle for your TV to allow it to connect to your network. I use Apple TV with my KDL-40EX503 and it works flawlessly over my network.

Sound Problems On HD Channels

noreplyforum@eu.sony.com — Sat, 26 Nov 2011 12:55:15 GMT

Afraid I can't help with the switching on/off issue, but it might be worth trying a search of the forum for others with a similar problem. There's a search box at the top of the home page of this forum. Otherwise fingers crossed that the firmware update has fixed this.

Sound Problems On HD Channels

noreplyforum@eu.sony.com — Fri, 25 Nov 2011 19:40:44 GMT

Glad the update worked and fixed the audio problem. Enjoy your new Bravia

Sound Problems On HD Channels

noreplyforum@eu.sony.com — Fri, 25 Nov 2011 18:41:09 GMT

Sounds like you do need the firmware update then. Did you check the size of the file you downloaded, before you unzipped it - was it 36.1MB in size? Did it unzip OK? Might be worth trying again with another pen drive if you have one. Make sure there's no other files or folders on it first. Did you copy the entire unzipped folder across to the pen drive, not just the contents? Was the unzipped folder called:

'sony_dtv0FA00A00A0A0_00020100'

Sound Problems On HD Channels

noreplyforum@eu.sony.com — Fri, 25 Nov 2011 18:19:51 GMT

Probably worth checking the version of the firmware that's already on your set. When you're watching TV, press the Options button on the remote, then scroll all the way down the list, past Speakers to System Information. Click on that, and you should see the software version. The latest version is

PKG4.107EUL-0108. What version do you have?

Sound Problems On HD Channels

noreplyforum@eu.sony.com — Fri, 25 Nov 2011 17:48:46 GMT

OK, did you follow the instructions to the letter? Download the zipped folder on the download page? You need to click on the link towards the bottom of that page. Save the downloaded folder to where you can find it - for example to your desktop. Then you need to unzip the folder, and it's this second folder, in it's entirety, that you need to copy to your pen drive.

Screen jumping when watching HD on 40Ex503

noreplyforum@eu.sony.com — Thu, 24 Nov 2011 19:11:19 GMT

The picture problem is caused by all broadcasters on the Freeview HD platform (not just the BBC) adopting "dynamic switching" between interlaced and progressive pictures within a programme. This also caused an audion dropout during switching which Sony fixed with a firmware update. The picture switching issue can be solved by ensuring that your panel settings are exactly the same for both interlaced pictures and progressive pictures. Take a look at this thread for a more detailed explanation:

https://www.sony.co.uk/discussions/message/693367#693367