Before I start, i really am sorry that you are having to read this in the first place.  Obviously any sort of fault is always dissapointing, but hopefully we can make the repair process a little easier.  Here is a link which will guide you through getting your Sony product fixed. 

http://support.sony-europe.com/repair/index.aspx?site=odw_en_GB

Just enter your products full model number (DSC-W210 for example) in the search box and follow the instructions

Hope it helps!

Any problems, then give the guys and girls a ring at customer service on 0844 8466 555 and they will be happy to help you out.

Best regards

Lee

Message was edited by: StartTheCar