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R4PC will not accept my Adobe ID

Topic started on May 10, 2012 10:13 AM , last reply on May 10, 2012 7:34 PM

in Reader > Reader software & connectivity
sarahlou128
2 posts since
May 10, 2012

Hi,

 

I really need some help, I have been given a Sony PRS-T1, I have downloaded the reader for pc software but when the prompt box appears for me adobe ID it will not accept it (even though I have checked the ID works on the Adobe main site.....  The reader says its authorised for DRM but when I cannot add books on via Sony reader as it wont activate my account, and I cannot use Calibre as the book says DRM content protected (even though the device says authorised for DRM viewing in the about section!) Please help,


  • sehuxle
    sehuxle
    196 posts since
    Nov 28, 2011
    Written on May 10, 2012 1:15 PM

    It sounds like the reader is already authorised to the previous owner. You can only authorise the reader to one Adobe ID.

     

    You therefore need to de-authorise the reader first to remove the previous Adobe ID authorisation. Then re-authorise to your Adbobe ID.


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  • sarahlou128
    2 posts since
    May 10, 2012
    Written on May 10, 2012 7:13 PM

    Thank you- do you know how I can do this- or does it have to be done by previous owners? I did find a fix using adobe digital editions but this is not compatible with the prs-t1......

     

    Your help is appreciated as I have got very frustrated with it!


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  • sehuxle
    sehuxle
    196 posts since
    Nov 28, 2011
    Written on May 10, 2012 7:27 PM

    You've two options

    1 ask the previous owner to do it, they need to plug it into their computer and use R4PC to de-authorise.

     

    2 you can do a hard reset, this will erase everything and enable to start a fresh. For this just google 'hard reset for sony T1'


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  • carpetmojo
    carpetmojo
    595 posts since
    Dec 26, 2010
    Written on May 10, 2012 7:34 PM

    Well, I thought I'd look, using the "helpful" search facility..... The first thing to hit me was it does not recognise the tag "outhorise" ! Then it told me it did not recognise the tag "owner" !! 

     

    Ridiculous - I know there are some posts on authorising to new owner, but can't find 'em...

    Hopefully someone else can help.

     

    I would presume you'll need their password etc ....but I don't know for sure.

     

    Check your PM's.


    • Reply

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