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Power issues with Sureshot

Topic started on Jun 4, 2012 1:24 PM , last reply on Jun 13, 2012 10:28 PM

in Cameras and Photo Frames > Cybershot
playinghooky 4 posts since
Jun 4, 2012

Hi

I have a Cybershot DSC-P72, which I have been using infrequently but quite successfully for a few years.

 

I have used both rechargeable and non-recharge batteries in the past with no problem, but now my camera won't work in camera mode with recharges at all, even when 100% newly recharged, and will only work for a small number of shots with a pair of non-recharges.

 

It's not the batteries that are the problem, I'm sure, because Duracell ones show how much juice is still left, and they are still nearly fully charged when the camera stops working with them.  It acts as though the batteries are dead, when they plainly are not. 

 

I've checked the terminals and they are all clean and undamaged.  I've done a reset in case I've turned some functionality on that requires super-amounts of charge, but that's made no difference.

 

The power will only successfully turn on when the switch is set to Setup or the setting that lets me view the pictures in memory - unless as I say the batteries are non-recharge and brand new.  In which case I can take maybe 3 or 4 shots (without flash) before the camera turns itself off and acts as though it has completely flat batteries.

 

I'll be really upset if there's no solution to this, because although I've had it a few years it has always been well stored and carefully used and I doubt whether I've taken more than a couple of hundred pictures with it.

 

Does anyone have any clever suggestions please? 

 

Many thanks in advance

Cathy

 

Message was edited by: playinghooky

 


  • Mick2011 1,104 posts since
    Jun 15, 2011
    Written on Jun 5, 2012 7:28 AM

    Hi Cathy, welcome to the Sony Forums

     

    Those older AA battery cameras do eventually become very fussy about residual battery power. Basically the camera can't perform important power-hungry tasks like retract the lens with insufficient battery, so it's programmed to switch off long before the batteries lose all their charge.

     

    I believe there's something in the camera firmware that governs this safeguard and it can become slightly corrupted by using different battery types. You can try a couple of things but tbh I can't quite recall if the second one is possible...

     

    First, remove the batteries for a couple of days, preferably longer, to fully discharge all residual internal power. Then re-insert a brand new pair of alkaline batteries and power up.

     

    If that doesn't work, it may be possible to format the internal memory.

     

    Let me know how you get on and I'll try to find out the internal format procedure in the meantime.

     

    Cheers

    Mick


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  • Mick2011 1,104 posts since
    Jun 15, 2011
    Written on Jun 5, 2012 10:22 AM

    You should try a 'new' SLR, they really rock

     

    If you've stored the camera you've clearly had the batteries out for a good while, so that's not going to help.

     

    If it's possible to format the internal memory, you should be able to do so the same way as you would format a memory card. In this case, remove the memory card and turn the camera on, then press the Menu button and navigate to [set-up] and you may be able to select [internal memory tool], or get an option to format the internal memory. If you do, you'll get a warning, press to ok that, then switch off, insert your memory card, power up and see if it's any better.

     

    I'm hopeful this will be possible but apologies in advance if it's not, or if it fails to do the trick. I described the camera as 'older' purely because of these power-based foibles which seem to have been an unforseen side-issue with AA battery use. All 'modern' compacts use rechargeable lithium cells to get around the issue you've come across. Unfortunately a great many fell into disuse as a result.

     

    Good luck

    Mick


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  • Mick2011 1,104 posts since
    Jun 15, 2011
    Written on Jun 13, 2012 10:28 PM

    Hi Cathy

     

    Sorry I didn't respond, but it's entirely your decision what you do with the camera. It may be possible to repair it, but the repair will likely exceed it's current worth. It may have sentimental value, in which case a repair may be justified.

     

    I'm not a Sony employee, but I do help with the support and admin of these forums for Sony. The forums service a user support community: if you would like to contact Sony with your concerns, you'll find the relevant details here.

     

    Sony's repair service is linked under 'Support' at the top of the page; alternatively have a look at this sticky.

     

    Best wishes

    Mick


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