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Vaio Care problem

Topic started on Aug 27, 2012 11:42 AM , last reply on Jan 7, 2013 12:15 AM

in VAIO and Computing > Notebooks
CycleRepublic
CycleRepublic
5 posts since
Aug 19, 2012

While working on my Vaio laptoip, every once in a while, Vaio Care pops up saying that there's an important message in the Message Center. When I go there, all I see is spam from WildTangent.

 

The message reads:

 

Important Information

 

8/9/2012 Get WildTangent Games App +20 WildCoins

 

and it appears in 'Message Center' in VAIOCare.

 

If I click on it I'm brought to an external website selling online games.

 

This is quite obviously not an 'Important Message' and should not be displayed in VAIOCare.

 

Is there a way of blocking these messages or has Vaio Care been hacked to show these inappropriate messages?


  • rich912
    rich912
    9,306 posts since
    Aug 28, 2004
    Written on Aug 19, 2012 10:55 AM

    Hi VaioRepuplic,

     

    I don’t think that Vaio Care has been hacked, more a collaboration between Vaio and WildTangent. Have a look at the following link:

     

    http://www.marketwire.com/press-release/wildtangent-games-launches-on-vaio-in-europe-1634188.htm

     

    I’m uncertain of how to stop this from running but have found the following link that may help but have a feeling that it applies if you have installed the software yourself. Otherwise make your displeasure known to Vaio Support and ask for instructions on how to remove this from your computer – I certainly would!

     

    http://www.ehow.com/how_6888427_do-remove-wildtangent-dll_.html

     

    Rich


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  • CycleRepublic
    CycleRepublic
    5 posts since
    Aug 19, 2012
    Written on Aug 19, 2012 8:02 PM

    No, I have not installed WildTangent.

     

    Vaio used be a classy brand, it's a bit underhand sneaking tacky advertisements into system support software.

     

    Times seem to have changed since my XG18 and Z1.

     

    Who's best to complain to?


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  • rich912
    rich912
    9,306 posts since
    Aug 28, 2004
    Written on Aug 19, 2012 9:54 PM

    Hi VaioRepublic,

     

    This has been raised with one of our contacts within the Sony organisation as this collaboration with WildTangent, or more to the point the fact that messages are actuated from Vaio Care, is something new and in my opinion unwelcome.

     

    Please bear with us for a few days while we try to get more information...

    Rich


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  • rich912
    rich912
    9,306 posts since
    Aug 28, 2004
    Written on Aug 22, 2012 12:05 PM

    A response has been received and hopefully we will have more information soon on this problem. I will keep you informed as and when more detail is available...

     

    Rich


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  • rich912
    rich912
    9,306 posts since
    Aug 28, 2004
    Written on Aug 24, 2012 7:24 PM

    Hi VaioRepublic,

     

    Your complaint was passed to the CSE team who have taken on board your complaint. There is no way for you to stop these messages individually but they will be taking this message offline from the VAIO Update server shortly in agreement with VMOE-Marketing team.

     

    I'm not sure on timescale but let us know if they haven't stopped after a week.

     

    Rich


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  • Hotlips922
    Hotlips922
    4 posts since
    Aug 11, 2012
    Written on Aug 26, 2012 1:52 AM

    Thank god for that, It's really been doing my head in you have no idea. Thanks for that rich912.


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  • CycleRepublic
    CycleRepublic
    5 posts since
    Aug 19, 2012
    Written on Aug 30, 2012 8:39 PM

    Glad I'm not the only one who thinks this is very inappropriate behaviour by Sony.

     

    I'm still getting messages from Wild Tangent. I got another one today dated 8/30/2012 even though I configured VAIO Care Settings to 'Notify Only Critical Information'.

     

    There's no way these messages are important or critical. This really shakes my confidence in Vaio Care.

     

    Surely this breaches the Data Protection Act and should be allowed happen?


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  • rich912
    rich912
    9,306 posts since
    Aug 28, 2004
    Written on Aug 30, 2012 10:34 PM

    We have asked for an approx. timescale on this being taken off the Vaio Update server - will update this thread when further information is available.

     

    Rich


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  • rich912
    rich912
    9,306 posts since
    Aug 28, 2004
    Written on Aug 31, 2012 11:37 AM

    We have been informed that the message about WildTangent will disappear from VAIO Care message centre by tomorrow.


    Rich

     

     

     


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  • don_her
    don_her
    7 posts since
    Jun 19, 2012
    Written on Sep 5, 2012 12:13 PM

    It's the 5th of september now. Still have this message in VaioCare. In my opinion, the VaioCare program has not been developed well/far enough. Even after creating backups through windows, norton and the vaiocare program, after maken a recovery system both on bluray's and on USB sticks, still the warnings stay...


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  • biddleje
    biddleje
    1 posts since
    Sep 13, 2012
    Written on Sep 13, 2012 10:05 AM

    Its now the 13th September and, despite a load of software updates over the last few days, the WildTangent spam email still pops up as an "Urgent Vaio Care Message"


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  • rich912
    rich912
    9,306 posts since
    Aug 28, 2004
    Written on Sep 13, 2012 10:28 AM

    Thank you for that information biddleje.


    This is extremely embarrassing as assurances were given that this would be actioned some two weeks ago. I have passed this on and will post again when a response is received.


    Rich


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  • rich912
    rich912
    9,306 posts since
    Aug 28, 2004
    Written on Sep 13, 2012 2:35 PM

    Can those still receiving these unwanted messages via Vaio Care please let us have your model number and product code?

     

    This on more recent models will be the two model numbers on the underside of the notebook – one embossed and one on a sticker. Some notebooks have a chassis model reference on the underside and a product model reference on the screen surround.

     

    Thanks,
    Rich


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  • Hotlips922
    Hotlips922
    4 posts since
    Aug 11, 2012
    Written on Sep 14, 2012 4:55 PM

    My Vaio software is up to date and the message is still there, my model number is VPCF23N1E.

     

    What do you mean by product code though? I have an S/N number * 27548419 500**** * and Service Tag C609****.

     

    Message was edited by: rich912

    Edited to obscure serial number and Service Tag.


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