Sony: Reader Library won't communicate with my brand new PRS-350

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Reader Library won't communicate with my brand new PRS-350

Topic started on Nov 22, 2010 8:03 PM , last reply on Dec 26, 2010 1:47 PM

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SteveF48

52 posts since
Nov 22, 2010

A message appears when the device is connected saying:

Unable to locate the file. file has been moved, renamed, or deleted

I can see the files on my PRS-350 in Windows Explorer.

As error messages go this one is utterly useless. I've only just installed the reader software, so have not done anythingt to its files.

Saying which file would be a big help.

I'm guessing that 'Reader Library' isn't working properly under 64 bit Windows 7.

If anyone has any helpful suggestions, (keep them clean) I would appreciate them.

Tags: bug, fault, error, prs_350, reader_library, message, useless

Thalamus.

Written on Nov 22, 2010 9:06 PM

Hi SteveF48,
welcome to Questions & Answers..
Does the following from the 'Sony Reader Library Help' files help.?
Q. The message "Unable to locate the file." appears and you cannot preview the content.
A. The imported content file may be deleted or moved. When importing a content file from the hard disk of the computer, its title and file name are registered in the Library. The information is retained even if the content file is deleted or moved.
If this message appears after deleting the content file, delete the content file from the Library also. If this message appears after moving the content file to another location, delete the content file from the Library, then import it again.
I'm guessing that 'Reader Library' isn't working properly under 64 bit Windows 7.

Reader Library will work with the following operating systems.
Microsoft Windows 7 (32/64 bit)
Windows 7 Starter
Windows 7 Home Basic
Windows 7 Home Premium
Windows 7 Professional
Windows 7 Ultimate
Microsoft Windows Vista (32/64 bit)
Windows Vista Home Basic with Service Pack 2 or later
Windows Vista Home Premium with Service Pack 2 or later
Windows Vista Business with Service Pack 2 or later
Windows Vista Ultimate with Service Pack 2 or later
Microsoft Windows XP (32 bit only)
Microsoft Windows XP Home Edition with Service Pack 3 or later
Windows XP Professional with Service Pack 3 or later
Windows XP Media Center Edition
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SteveF48
52 posts since
Nov 22, 2010

Written on Nov 23, 2010 12:32 PM

As I said the reader is brand new, I bought it on Saturday. This message appeared as soon as I connected the PRS-350 to my PC after installing Reader Library.
I had not imported anything at the time, the error persists now that I have added content to the library. It appears as soon as I connect the PRS 350. It would help if I knew the name of the file.

My solution is to use Windows Explorer and simply drag files to the 'Reader' removable disk, or use Calibre to manage my ebooks.
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SteveF48
52 posts since
Nov 22, 2010

Written on Nov 23, 2010 11:57 PM

The attached picture shows the error.

Attachments:

Reader Error.jpg (74.6 K)
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SteveF48
52 posts since
Nov 22, 2010

Written on Dec 1, 2010 3:36 PM

I still have this problem, which means that I can't buy, or borrow, ebooks that have DRM.
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SteveF48
52 posts since
Nov 22, 2010

Written on Dec 1, 2010 4:21 PM

The same error is displayed in both Windows 7 (64 bit) and Windows XP Home.
Does that indicate a fault in my PRS-350?
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specialist-convergence
340 posts since
Sep 22, 2010

Written on Dec 6, 2010 3:23 PM

it sounds like a file it has has become currupt, it could be a file that was transfered to the Reader or on the Library, i would start by formating the Reader memoryand see if this resolves the issue, I see from the image the Reader is having issues with the library also, see what happens after the format
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SteveF48
52 posts since
Nov 22, 2010

Written on Dec 7, 2010 11:41 AM

In that case it's a manufacturing fault, because it occured immediately I connected the reader to a PC.
I've formatted the reader memory and it made absolutely no difference, as I expected.
I've discovered that I can read DRM locked books by downloading them with Adobe Digital Editions, then transferring to the PRS-350 with Calibre.

The Sony Reader Library is a waste of time and space, it locks up whilst synchronising the excerpt from 'Men from the Boys', which Sony supplied on the reader. At least that's what it says it's synchronising, but I don't know whether it's telling the truth.
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Bigears
4 posts since
Dec 2, 2010

Written on Dec 8, 2010 12:41 PM

Check that any books you have in the PC reader library are actually in the PC folder that the reader library thinks they are. If any of your PC stored books have moved or been deleted other than through the reader library you'll get this message.
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SteveF48
52 posts since
Nov 22, 2010

Written on Dec 10, 2010 3:02 PM

You'll see from my very first post that this problem existed when I first plugged the PRS-350 into my PC. i.e. When there were no books on it; the software was just installed; I had not moved, deleted, renamed, or in any way changed the device or software.
I'm sorry, but that means that your suggestion does not apply in this case.
I think that I'm just going to have to bite the bullet and return the PRS-350, because it isn't fit for its main purpose. It doesn't allow one to read DRM protected books and Reader Library won't communicate with it.
I'm just glad that I didn't buy a Sony reader a couple of years ago when I would have wasted even more money!

If anyone from Sony bothers to read this post I'd just like to say that I think that it's disgraceful that they do not provide proper support for their ebook readers!
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Thalamus.

Written on Dec 10, 2010 4:36 PM

I think that it's disgraceful that they do not provide proper support for their ebook readers!
Official support can be found HERE

Or you could try contacting -
Sony Customer Relations
Sony Europe Limited
Jays Close
Viables
Basingstoke
RG22 4SB
Tel - 01932 816000
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specialist-convergence
340 posts since
Sep 22, 2010

Written on Dec 10, 2010 4:23 PM

Hi it would appear from the image provided, that you have files already in your library, if this only happens when you connect the PRS-300 it would indicate a file in your PC Library that you had added to the Reader Library is no longer available, i take it you have sync enabled on connection, that is why the message comes up as the software cant find the file you had imported, i would recommend deleting all files from the Library view on Reader Library and re-import all the files you would like to Sync with your Reader, this should resolve the problem, the fault is not the Hardware, it is just a file you have added is damaged or cant be found, by the software.
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SteveF48
52 posts since
Nov 22, 2010

Written on Dec 12, 2010 1:46 PM

The image just shows that the error occurs every time I connect the PRS-350, if Sony Reader Library is installed on the PC. If you read all of this thread you would understand that the error has been present since I first installed Reader Library from the PRS-350 by following the instructions in the box!
I managed to copy books onto the PRS-350 using Calibre, but DRM protected books cannot be copied with Calibre.
I've deleted all of the books from the Sony Reader Library's database several times and carried out the hard reset procedure twice, because that is the only way I can persuade ADE (adobe digital editions) to recognise the PRS-350 and copy DRM protected books to it.
If there is a corrupted file it must be in the hardware, because it has been present since I first attached the PRS-350 to a PC and the message appears whether I connect the PRS-350 to my Windows 7 PC, netbook, or Windows XP PC.
I think that I have unfortunately exceeded Waterstone's refund/replacement period, so I'm stuck with this buggy device. Needless to say I won't be recommending it to any of my friends, or relatives, they aren't computer literate enough to ovecome its faults.
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SteveF48
52 posts since
Nov 22, 2010

Written on Dec 12, 2010 1:56 PM

I had already explored the link you provided and it doesn't have anything relevant to my problem.
Thank you for providing the address and phone number, I'll ring them on Monday.
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janakaclk
1 posts since
Dec 26, 2010

Written on Dec 26, 2010 9:29 AM

Formatting the memory solved the problem for me in my prs 650. But just for few(2-3) days.(I made sure that i ejected the reader properly all the time). I have formatted the internel memory 5 times for the last two weeks. Decided I am not going to do it again. I would stop using the sony library and move totally in to calibre. but the only problem is the books that have DRM.
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