After some back and fourth with Domestic and General and Sony I have a free inspection tomorrow at my March 2008 46X3500 that cost me £2500. Thankfully I purchased through an approved retailer who gave the 5year warranty or I think I would have had more problems.
I highly doubt they will have the parts required for a repair, and I hope Sony don't suggest stupid models as replacements, the EX5 seems to be a common model that Sony give customers.
i'm glad i've found this site.i've had the same problem about 3months,i had an engineer look at it and was told "i think it's the screen".i'll be on the phone to sony.thanks for the info.
I've been having the problem many of you are having too, ive been battling sony and comet who are both useless but i will give this a try...any more advice ? ive already paid comet £70 to look at it to tell me what i already know lol.
Sony seem to think a 46ex503 is a fitting replacement for my 46X3500. It is obvious Sony are trying to get rid of the old ex503 stock that is floating around, and the 2010 entry level Sony models were riddled with faults (banding .etc.) so nobody is going to be buying them with the 2011 models just released.
Not pleased Sony, and I will not be letting this drop.
Purchased my KDL-40V3000 in March 2008
My screen has the grey shadows over the left portion of the screen and gradually got worse.
This is a clear issue with this set.
I have just read this post by "StartTheCar"
I laughed that you havent listed the "V" spec Tv.
This needs sorting out and the KDL-40V3000 needs listing in that list without question.
"... This needs sorting out and the KDL-40V3000 needs listing in that list without question."
We have to make more noise, shout louder and push harder since our TVs are cheaper...
has anyone else got any further and had any success with a repair or replacement on the V series?
Just about to start the process after being fobbed off by my retailer.
Hi I posted on the only other forum to remain unlocked http://www.sony-europe.com/discussions/thread/117239?start=61&tstart=0 (2 weeks ago) to say that my KDL-46X3000 had been repaired FOC and was working normally with a new replacement screen - unfortunately it only lasted one week and it now back with the repairer with almost the same problems as before - dark screen, double images and 4 horizontals bands across the screen - after two hours it would suddendly click back to normal and be fine until the next switch off and switch on. Hope it lasts a bit longer the next time!!
Set returned again, seems to be behaving this time. Hope it's not like the last replacement screen.
Message was edited by: Johnno2824
Message was edited by: Johnno2824
I have the fault of the black shadows. Had them for over a year now. Just recently though my screen has developed 4 horizontal bands/zones across the screen of different shades!! WTF!!
I emailed currys who said they could look at it for £60. If it a manufacturers error theyll repair free of charge. Should i accept this? Or challenge sony?? Any help much appreciated.
** Update on mine so far ***
I have mailed the guys that StartTheCar suggested I contact on 29th June. Received NOTHING so far in return. No response at all, not even an acknowlegement of the email.
I have also contacted BBC's Watchdog and registered a complaint on there. Not sure if it will acheive anything but if enough of us do it then they may take a look for us.
Register you complaint here: http://www.bbc.co.uk/watchdog/gotastory/
Contacted my retailer under Sale of goods act.. Their reply indicates a "take us to court then" attitude. Why cant everyone be like costco?!!?!?
anyone have any good news??
Hi, I live in Cyprus and my Sony Bravia 40" LCD TV is having problems with screen, of course its just over two years old so the warranty has run out.. have tried to contact the Sony Dealer in Cyprus but they say we have to pay Euro 50 to send to Nicosia to have it looked at and it could take up to two weeks, but repairs have to be paid.
How on earth do you get to contact someone at Sony to complain about this screen fault, we have blurred picture down left hand side and the warmer the TV gets it gets worse, also screen splits into four sections, if it helps anyone we have found that by placing a large fan behind TV to keep it cooler helps a little, obviously not the right solution but where to go from here.... help someone.
The day Sony acknowledge the manufacturing defect with the KDL-V4000 is the day i eat my hat.
As it wasted stated earlier in this thread , the V series was the cheaper of the 3 series thus it is highly likely that more was sold of the V series and would be far more costly for Sony to admit a manufacturing defect with this model.