I bought an ereader to take on holiday. The first day I tried to use it after travelling with it, carefully protected, in my hand baggage the screen was scrambled. A reset failed to work. The day after returning from holiday I took it into the Sony Centre from which I bought it and was told that there was impact damage. I do not see how this was possible because it was carefully packed. In fact I could not see the damage they referred to. However the Centre said that I could pay to have it repaired though it would be cheaper to buy a new one.
I do not accept this. I believe that there was a manufacturing flaw which only became apparent after air travel. There was no suggestion that they would investigate possible faulty manufacture. It was apparent that I was being accused, tacitly, of not looking after my property.
I will be contacting Sony for a response and if this is unsatisfactory my Trading Standards authority.
I am extremely disappointed that no investigation or recompense was even offered