Dear Dissatisfied Customer
I have bought an Ebook PRS 900 last year from the US. for about 10 Months it worked just fine,although I didn't used it that much.one day I wanted to read something at home, and when I wanted to open it ....surprise:The screen had a broken appearance, with vertical and orizontal dark lines.I did't travel with it, I don't have children in the house, nobody touched the device since the last time I used it.
I searched the internet about this problem and found out that a lot of sony ebook readers have had this problem ( I don't think that all of them were so clumsy to damage the device, or are they?of cource,according to Sony they are).
I tried several times to do a hard reset.I didn't succed.Because I don't live in US it is impossible for me to take the device to a sony center to get it fixed.I tried to take it in London (they cheked it and confirmed that the screen is not broke or was not dameged) but they said the model it is not available in UK so they can do nothing.
This device was my first Sony, but to be onest I would never ever "touch" another sony device again. My sister in law bought 3 years ago a Sony TV (she lives in Germany) , which had to be replaced after a year,then she bought a Vaio, and again she had to take it to had it fixed three or four times and before I bought the ebook she advised me never to buy a Sony product because they are not that good as they advertise, but I didn't listen.
So, in conclusion I don't think that you did anything wrong to your ebook,because otherwise why my ebook has the same problem , even if it hadn't been moved 1 cm or touched by anybody. I really think that Sony knows there is a problem with the screen of these devices (they even say that it could appear some time lines on the screen,etc check http://www.kb.sony.com/selfservice/microsites/search.do?cmd=displayKC&externalId=C1008817&fes=true&mdl=PRS900 ) the but it is very convinient for them to say you did something wrong, because you can not prove you didn' t do anything.
And if they knew that there might be problem, why didn't they write that in the manual? I am so dissapointed with Sony and I am telling anybody I know never to buy anything from them.
(Please excuse my English, I am not a native English speaker)
I am also very dissatisfied with the customer service at sony reader froze when i tried to charge it , and then completely went altogether, i have only had it 9mths it is still under guarantee.....I took it back to the shop , they sent it away to sony support. after a couple of days the message i had from the shop was, it is water damaged so it is not covered by the guarantee....my reader has never ever been near water!!!it is always on the bedside table ..i can categorically say this ...then to add insult to the imnjury i was told it would cost£35 to return my reader to me!!I said to them" so you are in effect holdingmy reader to ransom unless i pay £35?In the end they said they wouldwaive the £35 because i was so unhappy...I have taken advice about all of this ...I am a pensioner and i cannot afford to pay£149 for somethingthat is not fit for purpose under the sale of goods act 1979...I have e mailed someonehigh in the organisation , i had a quick very polite reply saying they would look into it .. I will let you know how i get onThere are others who have been told thier readers are water damaged and they have been nowhere near water, i would say there is a fault in the reader itself
I would like to take this opportunity to point out a few things, and put across the shop workers view point for a change. This rant isn't directed at any one single individual on this thread; it's directed at the majority, and is relevant to the topic.
Finally. If you stick an E-Reader in the bottom of a suitcase, pile a load of luggage on top, throw it in a car/taxi/coach, place it on a luggage trolley, check in your luggage onto a conveyor belt at the airport, where a baggage handler throws said suitcase onto your plane only for the process to repeat itself on your return flight.
If you ask me that's an awful lot of opportunities for you're reader to get damaged without you noticing the event.
There is a symptom that affects a small number of E-Reader's where the screen appears corrupted. Black lines appear from the edge of the screen; and Sony Central Service will identify this upon investigation and take necessary action often replacing the reader.
This is a cracked E-Ink display. You can clearly see where the impact/compression has occurred. Notice how it affects other brands too?
Please respect shop workers, and get a grip on reality.