If your TV is no more than 10 feet away the distance should not be a problem. That is less than the max distance for Bluetooth. There is a simple way to prove if the distance is to blame.
You said that when using the cable it worked 100% perfectly. Do you mean the network or the DLNA client of the TV? If the DLNA works well with the cable then it will be safe to assume that the client has no problem. The problem might be in the wireless adapter of the TV.
The simple way to prove that the distance is not the problem is based by assuming that your router is connected to a modem of some sort. I imagined that you got a long Ethernet cable and connected the TV to the router. So my suggestion is that you get the router very close to the TV and connect the router to the modem with the long Ethernet cable. Set the wireless on the TV and try it. If the problems persist then the distance is not to blame. It will also prove that there might be some problem with the wireless adapter of the TV and you might ask Sony to repair the wireless adapter since the TV is under warranty.
Another solution could be using power line Ethernet adapters. Check this link for a picture http://www.currys.co.uk/gbuk/tp-link-tl-pa211kit-200mbps-mini-powerline-ethernet-adapter-kit-twin-pack-10991859-pdt.html. This will mean investing more money but that could solve your problem.
I hope this will help.
Hi Thanks for a quick response.
I agree with you that the distance of the router is not the problem (even though this is what Sony insist is the issue, both First and second level customer support)
I should clarify that when I plugged in the Ethernet cable, the DLNA function of the TV works perfectly. all files are visible in the folders and everything plays perfectly. Like you said I think this rules out the router and DLNA Server as a source of the problem.
For some reason I had though that maybe the issue was related to the DLNA Software on the TV , I hadn't considered the wireless adapter of the TV, Is their anything I can do to test the adapter ?
I'm expecting a call from them tomorrow so I'll arrange for one of their Guys to come out and check the TV.
I appreciate the link for the Ethernet adapters and I may have to look at this as option, however I'm just frustrated that the TV doesn't work as advertised. I could have saved hundreds if I went for a cheaper TV without all the wireless features (Wish I had off now).
Do you have any advise / knowledge in Sony Centre (Ireland) going into liquidation, Has Sony committed to honour warranty / returns. I'm at a point, If the shop was still open i would be returning the TV,
Sony will honour the warranty as long as the TV was registered and you have the paperwork. If you bought it from a Sony Centre with five year warranty Sony will honour that as well. It is important that you keep the paperwork. I am sorry but I have no knowledge of any Sony Centre in Eire .
How do you get your internet? How is your router connected to your internet provider device? The best way to test the wireless adapter is what I suggested before; get the router on top of the TV so that you can assert that the distance is not a problem. I am assuming that the adapter is integrated and you will have no access to it whatsoever. You could also borrow a friend’s router and try it. That will prove your case even further.
I do not know if Eire is the same as England, but you can check if the Credit Card is also liable to solve the problem. You might be able to get your money back and return the TV. The HX823 is a good TV. It might be just a faulty wireless adapter. If you push hard enough Sony, the administrator or the Credit Card will solve the problem.
I wont get the test your suggestion till tomorrow, but i'll post tomorrow and let you know.
I have all paperwork and the TV is registered with Sony.
My set up is as follows, I've got a wired solution through the phone. to ISP Model / router.
Yes the adapter is integrated, a friend is given me an older modem / router that they no longer use so i'll test that over the weekend.
Luckily I purchased the TV with CC so may look into this as an option if Sony deliver.
thanks again, I'll keep you posted.