Just bought my FE31M a few days ago, and tried to do a clean install with a winxp pro cd. Everything worked, installed the drivers, but could not get some buttons to work properly. So I used my recovery discs to get the factory state back up again. Worked fine and shut down my vaio.
Next day I start it up, and the dvd drive is not working. It's not showing up in windows explorer, with or without a disc in the drive.
In the device manager it states the drive's name:
PIONEER DVD-RW DVR-K16M
But with this message:
"Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)"
I deleted the recovery partition, so I can't reinstall everything, and I can't access the recovery dvd. I also can't find drivers on the internet.
What can I do?
*** UPDATE ***
Fixed, thanks to this solution.
When I reinstalled from the recovery discs, I also deleted a lot of software. A LOT! So also some cd/dvd recording software. Works great now. Thanks a lot!
Hello guys. Again the same problem with reading DVDs. At first I experienced this 2 months ago, reading all DVD (movies) was choppy. Full system recovery solved this but I have thought that it was caused by updated video drivers which I havent ever downloaded and installed again. Today the same problem occured, in ALL dvd players I have installed (windvd and win. media player). I am suspicious that this is caused by a conflict with a not-so-great sony drivers and a game I tryed to install: WoW:TBC, my dvd drive was behaving like crazy, speeding up and slowing down, I thought it was about to explode. Game couldnt complete installation and I had to manually turn laptop off. I dont know whether to restore system once again and install all my software again, it takes lot of time! then I will install one program and my drive wont be able to read DVDs ?! Should I contact service or it is caused only by a software. Any hints, ideas? ... Esupport told me to be sure that my drive is set to DMA but it has always been DMA enabled so they were absolutely useless and slow... I dont know how to solve this. My fe21b is half year old.
Edit: Now I seriously need to restore my system again because I have installed "updated drivers" right now and DVD playback is even worse ... cool ...
I have an fe21b with the SONY DVD RW G520A drive and I've been having funny problems with it from the beginning. I've had it since August and initially it had no software to play a DVD movie on it. I installed PowerDVD and although it will play the sound is glitchy - like a stuttering? It's fine with audio CDs and also avi files too so it's not the sound card. It also takes a looooong time to write DVDs - I'm actually using Sony DVDs as well and it won't burn higher than 0.6x which is annoying when you have 4gb to burn! Also in games where there is a cutscene with a mini movie, the sound always become separated from the video, with the video seemingly running slower. It's almost like the sound doesn't pause when people are pausing in the coversation and it carries on regardless?
I've made sure that it is DMA enabled, I've tried cleaning it and moving the lens back and forth to make sure that the ribbon isn't catching so I'm a bit stumped.
I was a bit bemused also when I noticed that the driver for the drive itself is dated July 2001? Surely there must have been one for the firmware since then?!
I also thought I'd mention that I find it surprisingly difficult finding sony drivers ANYWHERE online. Also SonicStage doesn't work very well and media center (the progam) is always coming up with errors. Don't know if it's related but I'm just having a moan! Other than that it's a great laptop and I'd really like to sort it out really.
Borntoend In my opinion you have some software problems, because what you are describing here has never happened on my FE21B, media center is working fine and DVD players which came with laptop (windvd, windows media player) have both no problem to play dvd. However, I must say that I am not sattisfied with drivers thingie (according to my previous thread). It is whole very annoying because it seems like some sony experts are unable to master their hardware. Sorry to say- it looks like they were some beginners.
Thanks for the reply LEVELman. I think I might try uninstalling windvd perhaps then. Media center is really buggy - it keeps wanting to debug when I go into it. For some reason when I got it, when I tried to play a DVD it said that there was no decoder on it so neither media player nor windvd would actually play DVDs. Installing PowerDVD enabled me to play them but I still have problems so I'll carry on fiddling with it I think. If I sort it out I'll report back.
I know what you mean about the whole beginners thing - it doesn't bode very well!
I uninstalled Windvd. Using media player, playback is really stuttering. I tried VLC media player and it reported 450 lost frames in the space of 90 seconds of playback. However watching avi files on the hard disk is fine. PowerDVD seems to minimise the problems and gives the smoothest playback of the bunch, though there are still some problems occasionally with glitchy sound in places.
Borntoend basically I believe you have exactly the same problem with dvd playback as me :) (both sound and video choppy, sometimes only sound...divx playback from HDD is fine... ) But I dont have any problems with Media center, IMO you have problems like viruses, mby some missing or corrupted media center files. I would try full system recovery. From my own experience I can also tell you that dvds are choppy in all players- windvd and windows media player but LESS in windvd. strange and annoying, makes a feeling that laptop you have bought has never been worth money you payed for it. (reminds me Apple policy (and I am angry cuz of fact that all other Sony products are perfect but not sure about Vaio anymore...) )
Hi LEVELman, Hi borntoend,
I think you should both contact Sony's official helpline at Vaio-Link.
All the users (and experts) on this forum are simple Vaio users like yourselves - we do not work for Sony and we all give our time free trying to help fellow members of the club. This means that unless someone has managed to fix a problem themselves and are prepared to share it with us, we may not be able to help and you need to contact Sony support at Vaio-Link HERE
I'm sure you both know that Windows has little or no support for DVDs. It relies on other software to be able to play and record DVDs. For this reason it is not a good idea to uninstall the DVD programs that came with your Vaio such an WinDVD as you are likely to remove a codec that Media Player is relying on to work.
I don't usually recommend it, but you could try downloading a codec pack such as K-LITE CODEC PACK
Hopefully Vaio-Link will be able to help.
so i have the same problem about the DVD.
My DVD/CD-ROM is MATSHITA UJ-832D.
i have alredy read the post http://www.club-vaio.com/clubvaio/mvnforum/viewthread?thread=36996
but this is my situation:
1- my firmware is 1.7 and there is not firmware update(not in vaio link and not in web side)
2- i dont have a restore date so i can not come back.
3- in Device Manager hardware DVD working correctly, no error code and no yellow triangle
4- Tryed already to uninstall the driver and rebooting the system, no good results
5- change the brand TDK, Verbatim,ecc. dont change the result. I can try only with two software. no good resulds.
6- i no want to try liquid lens cleaner, my vaio is still in garanty. Why should be a lend problem when befoare everything worked perfettly?
8- well i shoud becakup my data by DVD burner, but it doent work. Why sould buy a HD external for a sony problem?
i would like to install a old driver but i dont undestand where is located the DVD driver in the "Original Drivers Package" (there are a lot of folders as audio,camera,ecc but not DVD or something like that.)
Please let me know what i should do now.
Please i need my DVD ready and working in next 15 days
I have a broken Matshita UJ-832D drive on my Vaio VGN-S5HP. Sony refused to replace the drive under warranty (although the faultiness wasn't my fault, grrr..)
So, I need to find a replacement drive for the busted one. Does anyone know a drive that would work as a replacement? I've been googling for a good while now but reliable information seems to be scarce. :(