4.5 based on 2,647 customer reviews
409
143
66
126
Excellent
Excellent
Good
Please note: Product reviews may include product variations. Some product variations, services and/or features mentioned within Product Reviews may not be available in all countries.
2,975 Customer Reviews
ANC
WH-1000XM5 29/05/2026 by Ssaif (United Kingdom) Verified Purchaser Verified
Just worth it...and bit expensive... so anyways....money buys everything..also needs to improve the sony connect app very bad graphics ....looks like using java application...please update the app..thanks
Excellent
Excellent
Excellent
Good device
WH-1000XM5 26/05/2026 by go6ooooo (United Kingdom) Verified Purchaser Verified
I received as a gift. Very good materials and sound quality
Excellent upgrade
WH-1000XM5 26/05/2026 by RAM999 (United Kingdom) Verified Purchaser Verified
Purchased to replace my partners XM3 as I inadvertently spilled a cup of water into the ear piece that the charger goes into. Needless to say, they now fail to charge. However, these are well worth the upgrade as these XM5 have so many more features. Knowing how good these are, I would have upgraded sooner.
Excellent
Excellent
Excellent
Mala elección para comprar
WH-1000XM5 26/05/2026 by Varito (Spain)
Calidad de audio inferior al xm4. La cancelación de ruido no es tan buena y sobre todo no se pueden doblar, algo imperdonable al menos para mi. Sin duda antes compraría otra vez los xm4
Average
Fair
Good
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Super Kopfhörer
WH-1000XM5 26/05/2026 by Denis88 (Germany) Verified Purchaser Verified
Ich bin selten zu begeistern was Kopfhörer anbelangt. Hatte schon viele Kopfhörer gekauft oder von Kollegen welche auf aber diese hier sind einfach nur der Hammer. Soundtechnisch gigantisch. Sie liegen auch sehr angenehm am Kopf an. Kann diese Kopfhörer nur empfehlen.
Excellent
Excellent
Excellent
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Geniale Technik
WH-1000XM5 25/05/2026 by Maks28 (Germany) Verified Purchaser Verified
Ich bereue den Kauf keine Sekunde. Es sind unfassbar gute Kopfhörer
Excellent
Excellent
Excellent
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Fantastic for Adhders
WH-1000XM5 23/05/2026 by Charlie2908 (United Kingdom) Verified Purchaser Verified
These are incredible for my Adhd and have completely made my work so much easy to do. The noise cancelling function is fantastic. Definitely recommend for any Adhder. Only issue was the manual was pretty poor, had to google how to use it, but to be fair that wasn't exactly difficult to do!!
Excellent
Excellent
Good
Übertrifft meine Erwartungen
WH-1000XM5 23/05/2026 by pianophil (Germany) Verified Purchaser Verified
Überzeugend in allen wichtigen Bereichen wie Klangqualität, Tragekomfort, Verbindung etc.
Excellent
Excellent
Excellent
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Non reçu
WH-1000XM5 22/05/2026 by FDLH (France) Verified Purchaser Verified
Impossible a évaluuer, je n'ai jamais reçu mon colis....
Translation currently unavailable, please try again
Bonjour,
Nous vous remercions pour votre commentaire.
Nous sommes sincèrement désolés d'apprendre que vous n'avez pas reçu votre colis.
Afin de vérifier la situation de votre commande et de vous apporter l'assistance nécessaire, nous vous invitons à contacter directement nos collègues de la boutique en ligne via le lien suivant: https://cutt.ly/nrcp5SDB
(copiez-collez cette adresse dans votre navigateur).
great features
WH-1000XM5 21/05/2026 by armi97 (United Kingdom) Verified Purchaser Verified
percect design , sound fabulous , really enjoyed , I recommend it to whom want to get rid of outside noises really good at noise canceling
Excellent
Excellent
Excellent
Fix the design issue.
WH1000XM5/L 21/05/2026 by Meet Patel (Canada)
I bought this headphone expecting it to be worth spending $500. And it worked very well until one day the hinge broke. It was not more than even a year since I purchased the product. And now if I want to repair the hinge, I have to spend another 100$. I searched the internet and found out that this is the common poblem in this headphone. Because of the low quality material and design issue. Yet they refuse to accept that. So basically you have to pay for what actually a manufacturing defect. And Sony also knows this thing, yet they refused to replace the product or atleast consider it in warranty. Such a shame sony.
Good
Good
Poor
Poor
Hi there,
We are very sorry to hear about your experience with the broken hinge and understand your frustration regarding the repair cost.
While physical damage falls outside the standard warranty, you can contact our official factory-authorized parts and service partner, Encompass, for a lower-cost out-of-warranty repair option. They can assist you with affordable repair services directly through their portal: https://sony.encompass.com.
Thanks for choosing Sony.
Best regards,
Eliab
Ottimo suono! Perfette!
WH-1000XM5 20/05/2026 by C3s_co74 (Italy) Verified Purchaser Verified
Ottimo prodotto, connessione stabilissima (le altre che avevo facevano un piccolo salto ogni tanto) la funzione di cancellazione del rumore è stupefacente, si sente divinamente, devo impiegare del tempo per equalizzare a seconda dei miei gusti e orecchie. Quindi Top!.
Excellent
Excellent
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Guter Sound
WH-1000XM5 20/05/2026 by Jürgen Häring (Germany) Verified Purchaser Verified
Erfüllt meine Erwartungen. Sound ist gut. Tragekomfort ok.
Good
Good
Good
Translation currently unavailable, please try again
Hallo Jürgen,
vielen Dank, dass du dir die Zeit genommen hast, dein Feedback zum Sony WH-1000XM5 zu teilen. Es freut uns sehr zu hören, dass die Kopfhörer deine Erwartungen erfüllen und du mit der Soundqualität zufrieden bist.
Da das Empfinden des Komforts sehr individuell ist, kann es manchmal helfen, die Position des verstellbaren Kopfbügels minimal zu verändern, um den perfekten Sitz für längere Hörsessions zu finden. Weitere Informationen und Tipps zur optimalen Anpassung deiner Kopfhörer findest du hier: https://cutt.ly/rtNEBijH
Solltest du weitere Fragen haben oder Unterstützung benötigen, steht dir unser Support-Team gerne zur Verfügung: https://cutt.ly/BeFnHJXA (bitte den Link in den Browser kopieren).
Guter Klang
WH-1000XM5 18/05/2026 by Michelkt5 (Germany) Verified Purchaser Verified
Sensor hat eine fehlfunktion und stoppt musik beim aufsetzen
Excellent
Excellent
Good
Translation currently unavailable, please try again
Hallo Michel,
vielen Dank, dass du dir die Zeit genommen hast, dein Feedback zu den Sony WH-1000XM5 zu teilen. Es freut uns, dass du mit dem Klang zufrieden bist. Gleichzeitig bedauern wir, dass der Tragesensor bei deinem Kopfhörer nicht wie erwartet funktioniert und die Musikwiedergabe beim Aufsetzen stoppt.
Wir empfehlen dir, den Sensor in der linken Ohrmuschel vorsichtig mit einem trockenen, weichen Tuch zu reinigen, da Staub oder Feuchtigkeit die Erkennung beeinträchtigen können. Zusätzlich kannst du die Funktion „Automatische Musikwiedergabepause“ in der Sony | Headphones Connect App testweise deaktivieren und erneut aktivieren. Weitere Informationen findest du hier: https://cutt.ly/2tB9XBkp
Sollte das Problem weiterhin bestehen, steht dir unser Support-Team gerne für eine genauere Prüfung zur Verfügung:
https://cutt.ly/BeFnHJXA (bitte den Link in den Browser kopieren).
Great features
WH-1000XM5 17/05/2026 by Janedoe2000 (United Kingdom) Verified Purchaser Verified
They're amazing! I got the white ones to match my pc set up. They're also good when plugged into the pc
Excellent
Excellent
Good
Magníficos
WH-1000XM5 16/05/2026 by Sony54 (Spain) Verified Purchaser Verified
Muy cómodos, textura muy agradable y buena calidad de bajos. La cancelación estupenda. Los recomiendo.
Excellent
Excellent
Excellent
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Brittle materials used
WH-1000XM5 16/05/2026 by Matt N (United Kingdom)
I love the headphones, the sound and the noise cancelling. Unfortunately it seems the arms that the headphones are mounted on are quite brittle and broke easily. I have had to send the headphones in for repair at a cost of almost half the price of the headphones.
Hi,
Thank you for your feedback.
We're happy to hear that you're enjoying the sound quality of your WH-1000XM5. Yet, we're sorry to learn that your headset broke.
Please make sure to check the precautions in this link to avoid causing any damages to the headset: https://cutt.ly/ttBlRb6g
Furthermore, if you need any further assistance, feel free to contact us using the details here: https://cutt.ly/heoRCkdW (Please copy and paste the links into your browser).
Menna @Sony Support UK
Cascos fantásticos
WH-1000XM5 16/05/2026 by Gaby82 (Spain) Verified Purchaser Verified
Compre este producto y me encantó tiene muy buen sonido
Excellent
Excellent
Excellent
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A Definite Buy
WH-1000XM5 16/05/2026 by UrbanMerc (United Kingdom) Verified Purchaser Verified
Bought the Pink version for my adorable wife. This is her first set of ANC, over ear headphones and she loves them. I have been buying these headphones for a few years now and wear them constantly. My first were the three's, then the four's and I presently own the five's. I converted from Samsung phones since the first Xperia 1 and presently still using the Mark V. Looking to get the VIII which is when I will hopefully get my XM6's. I have alot of Sony products in my house, so yes, I would recommend this product whole heartedly if you want a well rounded set of headphones. They do everything you would expect if a flagship product.
Good
Average
Excellent
Brilliant sound quality and great comfort
WH-1000XM5 16/05/2026 by jill07 (United Kingdom) Verified Purchaser Verified
I bought these headphones because I couldn’t get on with EarPods and I am so pleased I did.
Excellent
Excellent
Excellent
Sony c est avant
WH-1000XM5 15/05/2026 by Robwrx (France) Verified Purchaser Verified
Service Sony au plus bas , erreur de commande Sony et attente de 10 jours pour avoir le casque. SAV au plus bas aussi , échange laconique
Average
Average
Average
Translation currently unavailable, please try again
Bonjour,
Merci pour votre commentaire.
Nous sommes sincèrement désolés de l'expérience que vous avez vécue.
Afin de pouvoir vous aider au mieux, nous aurions besoin de plus d'informations sur votre situation. Nous vous invitons à nous contacter directement via le lien suivant: https://cutt.ly/dwMXCsJ9
(copiez-collez cette adresse dans votre navigateur).
Audio spaziale, ma scalda durante il movimento
WH-1000XM5 15/05/2026 by Stefania g (Italy) Verified Purchaser Verified
Voto globale molto positivo. La cancellazione del rumore è formidabile. Al primo ascolto con il 360 Reality Audio sono rimasta a bocca aperta, un effetto avvolgente unico, come essere in mezzo a un'orchestra. Purtroppo, dopo aver toccato l'equalizzatore per adattare le frequenze ai miei acufeni, l'effetto 360° sembra essere scomparso. Forse ho errato io qualche configurazione nell'app. Nota di merito per Amazon Music che è tra i pochi a trasmettere questo formato nativamente anche in forma gratuita. Unico neo: i padiglioni tendono a fare sudare molto. Durante le mie camminate si bagnano velocemente, il che mi fa temere che in estate saranno inutilizzabili all'aperto. Nonostante questo, la qualità sonora resta indiscutibile.
Excellent
Excellent
Excellent
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Great
WH-1000XM5 15/05/2026 by Sachin_1337 (United Kingdom) Verified Purchaser Verified
Good nice excellent audio quality, Anc works too good
Excellent
Excellent
Excellent
Sony
WH-1000XM5 11/05/2026 (Spain) Verified Purchaser Verified
Como siempre inigualables, son los terceros que tengo y siempre de 10
Excellent
Excellent
Good
Translation currently unavailable, please try again
Very good quality and practicality
WH-1000XM5 11/05/2026 by Vikaa (United Kingdom) Verified Purchaser Verified
Very good quality, quite comfortable and very easy practical, especially when working and you want minimum contact with your headphones
Excellent
Excellent
Excellent
Genau richtig
WH-1000XM5 10/05/2026 by BD47 (Germany) Verified Purchaser Verified
Ja ist so nur die koppelung an meine geraete erweist sich als schwireug
Good
Excellent
Fair
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Cant hear my neighbours now
WH-1000XM5 09/05/2026 by Gal339 (United Kingdom) Verified Purchaser Verified
Hinges creak, and I get sweaty ears. Sound isnt great but not bad. ANC is ok but does block out everything that I wanted it to.
Average
Average
Good
Hi,
Thank you for your feedback.
We’re sorry to hear that the sound quality of your WH-1000XM5 didn't fully meet your expectations. This is not the norm, as we strive to deliver the best quality possible.
We recommend checking the instructions at the following link to enhance the sound quality: https://cutt.ly/8rxmpCg0
Regarding the hinge creaking, we recommend checking the following link to learn how to wear the headset properly: https://cutt.ly/trxZ9hYu
Moreover, we appreciate your feedback. Hearing from our customers helps us continuously improve our products to align with your preferences. Rest assured that we've raised it to the concerned team for future consideration.
If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Please copy and paste links into your browser)
Nadine @Sony Support UK
Sony _whxm5 headphones
WH-1000XM5 07/05/2026 by Shell73 (United Kingdom) Verified Purchaser Verified
Good sound really comfy.however the controls can sometimes go a bit ari especially on low battery.so I have to go into my phone to disconnect.
Excellent
Excellent
Good
Hi,
Thank you for your feedback.
We’re happy to hear that you're enjoying the sound quality of your WH-1000XM5. Yet, we're sorry to hear that the touch controls aren't working properly when the battery is low.
Please follow the instructions here and test again: https://cutt.ly/ytCtzv6M
If the issue remains, please follow the below steps:
1- Ensure that the headset is updated: https://cutt.ly/XrxmulV8
2- Reset your headset by following the steps here: https://cutt.ly/wrxmrOSK
3- Initialize your headset: https://cutt.ly/TrxmtOpA
Moreover, if any further assistance is needed, please contact us using this link: https://cutt.ly/heoRCkdW (Please copy and paste links into your browser)
Nadine @Sony Support UK
Don't Waste Your Time or Money
WH1000XM5/L 05/05/2026 by DontBuyThese2026 (Canada)
Received my headphones and by the middle of the third song I was listening to was already requesting a refund. Built quality is cheap; headband uncomfortable; not able to get the headphones into a position that didn't feel like there was a bar across my head, noise cancelling not as good as advertised, sound quality ok, but to have any 360 Spatial Audio you need different apps and services. Then comes support - slow and inept. Getting a refund was a process in itself. Would not recommend, will not be purchasing any other Sony headphones.
Fair
Fair
Poor
Fair
Hi there,
We’re sorry to hear about your disappointing experience with the WH-1000XM5 headphones. For the issues with build quality, comfort, noise cancelling, and support, we recommend trying some troubleshooting steps such as adjusting the headband fit, ensuring the latest firmware is installed, and using the Sony Headphones Connect app for optimal settings. For detailed guidance and support, please visit: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5
We appreciate your feedback and are committed to improving our products and services.
Thanks for choosing Sony.
Best regards,
Eliab
Estan bien
WH-1000XM5 04/05/2026 by xpat (Spain) Verified Purchaser Verified
Los auriculares en si no estan mal y se agradece que el encoder de ldac sea de codigo abierto y se pueda usar en linux. La aplicación de Android sin embargo da verguenza ajena lo mala que es teniendo en cuenta lo que valen sus productos, muy cutre.
Good
Good
Average
Translation currently unavailable, please try again
Hola,
Gracias por compartir tu reseña con nosotros. Nos alegra mucho saber que estás contento con los auriculares. Valoramos mucho tu comentario, ya que siempre estamos encantados de conocer la opinión de nuestros clientes.
Por otra parte, te informamos que hemos enviado tu comentario al departamento correspondiente para que pueda tenerse en cuenta en futuras mejoras.
En caso de que necesites asistencia en el futuro, puedes ponerte en contacto con nuestro Soporte Técnico a través del siguiente enlace y estaremos encantados de ayudarte:
https://cutt.ly/HQ2Cr0p (Copia y pega el enlace en tu navegador).
Ist den Preis wert.
WH-1000XM5 03/05/2026 by Mösi52 (Germany) Verified Purchaser Verified
Gutes Mikrofon, angenehm zum Tragen. Guter Sound. Gute Geräuschdämmung.
Excellent
Excellent
Excellent
Translation currently unavailable, please try again
bestes ANC, aber unkomfortabel
WH-1000XM5 03/05/2026 by 00001234 (Germany) Verified Purchaser Verified
Der Sound und das ANC ist sehr gut. Die Bedienung ist okay. Nur ist das Kopfband sehr schlecht gepolstert und man schwitzt sehr schnell unter den Ohren. Außerdem tun sie bei mir nach ein paar Stunden an den Ohren weh, weil mein Ohr nicht ganz reinpasst.
Excellent
Fair
Good
Translation currently unavailable, please try again
Hi,
vielen Dank für dein ausführliches Feedback zu deinen Sony WH-1000XM5. Es freut uns sehr zu hören, dass du mit dem Sound und der Geräuschunterdrückung zufrieden bist. Gleichzeitig verstehen wir gut, dass Themen wie Tragekomfort und Wärmeentwicklung den Gesamteindruck stark beeinflussen können. Diese leichten Kopfhörer haben ein Finish aus „Soft Fit Leder“. Das Material liegt eng am Kopf an, übt wenig Druck aus und blendet Umgebungsgeräusche aus. Das geräuscharme Design mit stufenlosem Schieberegler, nahtlosem Drehgelenk und Aufhänger sind Grund für den Tragekomfort der WH-1000XM5. Gerne leiten wir dein Feedback an die zuständige Stelle in unserem Haus weiter, damit es gegebenenfalls berücksichtigt werden kann. Solltest du noch Hilfe benötigen, empfehlen wir dir, uns direkt zu kontaktieren. Die Kontaktdaten findest du unter dem folgenden Link: https://cutt.ly/6exW0iJT (Kopiere den Link und füge ihn in ein neues Browserfenster ein).
Nouran @Sony Support DE
Sound
WH-1000XM5 02/05/2026 by Secret_Keks (Germany) Verified Purchaser Verified
Das Noise Canceling ist das beste was ich je in meinem Leben gehört habe, außerdem ist die verarbeitung der Kopfhörer und die des Hard-Case sehr gut. Kann ich nur empfehlen.
Excellent
Excellent
Excellent
Translation currently unavailable, please try again
Me encanta
WH-1000XM5 02/05/2026 by luis19921992 (Spain) Verified Purchaser Verified
Es un producto de gran calidad. Me encanta, lo uso en el día a día
Excellent
Excellent
Excellent
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I can hear tv clearly now
WH-1000XM5 29/04/2026 by Granny Lesley (United Kingdom) Verified Purchaser Verified
Absolutely new to headphones so was concerned about value to cost. Sought advice with Richer Sounds (in store). Amazed that other stores would not let me try before buying (£200 +)! I understand health issues especially with earbuds but headphones!! Anyway these are exactly what I needed - comfortable, clear and easy to operate and understand instructions.
Excellent
Excellent
Excellent
Solid but ANC mid
WH-1000XM5 29/04/2026 by tiwivsj (United Kingdom) Verified Purchaser Verified
sound quality is good with the equaliser. however the noise cancelling is disappointing. it has the possibility to be good but only activates effectively in noisy conditions which means in a quiet library i can still hear whispers because the device doesn't activate the noise cancelling. would be 5 star if the noise cancelling was manual rather than automatic so i could turn it up to the max even in quiet areas.
Excellent
Good
Good
Hi,
Thank you for your feedback.
We're happy to hear that you're enjoying your WH-1000XM5, and happy with the sound quality we always aim to deliver! Yet, we're sorry to learn that you're facing difficulties with the noise cancelling function.
You can enhance the noise cancelling of your headset by following the steps here: https://cutt.ly/mtL5JRDf
Additionally, you can adjust the noise cancelling function and ambient sound mode to your desired options, following the steps here: https://cutt.ly/0tL5K3fB
Furthermore, if you need any further assistance, feel free to contact us using the details here: https://cutt.ly/heoRCkdW (Please copy and paste the links into your browser).
Menna @Sony Support UK
Sehr gut
WH-1000XM5 28/04/2026 by Claudi12345 (Germany) Verified Purchaser Verified
Top, Das einzige was nicht so überragend ist, ist, dass es unter den Kopfhörern ziemlich schnell warm wird. Aber kein Grund für ein PunkteAbzug
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100% recomendable
WH-1000XM5 27/04/2026 by Aiblu (Spain) Verified Purchaser Verified
Auriculares totalmente recomendables. Su función noise cancellation es una de las mejores del mercado. Cómodos incluso después de muchas horas seguidas de uso.
Excellent
Excellent
Excellent
Translation currently unavailable, please try again
Amazing!! geweldig!! goede keuze
WH-1000XM5 27/04/2026 by avitz123 (Netherlands) Verified Purchaser Verified
Ik hou van de kooptelefoon heel erg. de sound, de Bass, Crystal clean.
Excellent
Excellent
Excellent
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AMAZING HEADPHONES!
WH-1000XM5 26/04/2026 by Janodix (United Kingdom) Verified Purchaser Verified
Bought these a couple weeks ago as I am now commuting for work. The noise cancelling quality is fantastic and completely blocks out the noise on public transport. Sound quality is superb and there are so many great features such as they stop playing music if I speak and the sound adapts to the environment etc. Would 100% recommend!!!
Excellent
Excellent
Excellent
A winner
WH-1000XM5 26/04/2026 by Chris 777 (United Kingdom) Verified Purchaser Verified
Typical Sony good excellent sound quality,headphones well made and comfortable
Excellent
Excellent
Excellent
Cuffie stupefacenti
WH-1000XM5 26/04/2026 by Macca51 (Italy) Verified Purchaser Verified
Cuffie eccezionali, resa della musica meravigliosa, insomma….quello che ci si aspetta da una grande azienda come la Sony,
Excellent
Excellent
Excellent
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Avoid this product
WH-1000XM5 24/04/2026 by rmunir (United Kingdom)
I bought these in July 2025, expecting "industry-leading" quality for a premium price. Less than a year later, the slider arm has already snapped during normal use. What’s most frustrating is that I have a pair of "budget" brand headphones that have lasted years and feel significantly sturdier than these. After doing some research, it’s clear this is a common design flaw with the WH-1000XM5. The plastic swivel point is far too fragile for daily wear and tear. The noise canceling and sound are great, but it doesn't matter how good they sound if they are held together by tape within a few months. If you are looking for durability, look elsewhere—or at least look at the previous XM4 model which has a much more reliable hinge. Very disappointed in Sony's build quality on this flagship model.
Excellent
Poor
Poor
Hi,
Thank you for your feedback.
We’re sorry to hear that your WH-1000XM5 broke in less than a year. This is certainly not the experience we aim to provide, as we continuously strive to deliver the best possible quality.
Please contact us using the details provided at the following link for assistance. We would be happy to provide the necessary support: https://cutt.ly/heoRCkdW (Copy and paste the link into your browser)
Nadine @Sony Support UK
Terribly painful in the ears. Avoid!
WH-1000XM5 22/04/2026 by CB_Fr (France) Verified Purchaser Verified
Intensely painful in the ears similar to the pain you'd feel due to cabin pressure changes in the plane. I am shocked!
Translation currently unavailable, please try again
Hi,
Thank you for your feedback.
We’re sorry to hear you're experiencing discomfort while wearing your WH-1000XM5. This is not the norm, as we strive to deliver the best quality possible.
However, it's worth mentioning that the XM5 is built with high‑quality, lightweight materials, including the soft fit leather ear pads and a flexible band, designed to provide long‑term comfort and reliability during everyday use.
We recommend checking the following link to learn how to wear the headset properly to prevent any discomfort: https://cutt.ly/trxZ9hYu
Additionally, you can find the precautions here: https://cutt.ly/Kr3CtGvP
If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Please copy and paste links into your browser)
Nadine @Sony Support UK
Super !
WH-1000XM5 21/04/2026 by Tibu69 (France) Verified Purchaser Verified
Super produit, très confortable. L’application Sound Connect est super aussi.
Excellent
Excellent
Excellent
Translation currently unavailable, please try again
Great features easy to use and connect
WH-1000XM5 20/04/2026 by Gazza62 (United Kingdom) Verified Purchaser Verified
Headphones are great wish I’d bought them sooner. Would definitely recommend
Excellent
Good
Excellent
The best noise cancelling headphones I've tried
WH-1000XM5 18/04/2026 by Snue (United Kingdom) Verified Purchaser Verified
I got these headphones because I'm autistic and needed the full noise cancelling option. I haven't quite learnt how to work them properly yet (I'm not tech minded) but I love the fact you can cover one side with your hand whilst in noise cancelling mode to hear something without taking the headphones off. The sound quality is really good for music. It's a shame there's no paper instructions as like I said I'm not very good at technology. I have tried to find instructions but even so I would definitely recommend these headphones so far. A little pricey but worth it just for the freedom I now have to go in our garden or to a busy cafe etc... I do wish there was a way to make them wireless for when you can't connect to Bluetooth. Maybe there is bur I just haven't worked it out yet 🤷♀️
Excellent
Good
Average
Hi,
Thank you for your feedback.
We're happy to hear that you're enjoying your WH-1000XM5, and happy with the quality we always aim to deliver! We hope you continue to enjoy it for years to come!
Additionally, it's worth mentioning that Sony is complying with new EU regulations along with our Road to Zero approach to cut down on paper waste: https://cutt.ly/Fru5mz1q
However, you can reach the same manual by using our online help guide, as it's really comprehensive and thorough, and you can use the search bar in it to learn more about the WH-1000XM5 settings and features: https://cutt.ly/QtJTuhLo
Furthermore, if you need any further assistance, do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW (Please copy and paste the links into your browser).
Menna @Sony Support UK
Great sound
WH-1000XM5 18/04/2026 by UmairZZ (Italy) Verified Purchaser Verified
1 day only and satisfied up till now. Let see how it performs in the future.
Excellent
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