BRAVIA Cam: Frequently Asked Questions

The BRAVIA Cam supports not only video chat but also Sony's original sensing feature, which will be available via a future firmware update.

BRAVIA TVs only support one camera connection.

To fully utilize the camera's functions, attach the camera to the center of the top of the TV. Peel off the protection film on the front of the camera before use. If you don't remove this film, camera performance will deteriorate.

Note:  If your BRAVIA Cam is the included camera (CMU-BC1M), please refer to the Setup Guide for how to attach it to your TV.

You can tilt the camera and adjust the vertical viewing angle. The horizontal angle can't be adjusted.

You can open or close the shutter by sliding the camera cover switch. If you want to use the camera functions, don't forget to open the shutter.

• A: Close
• B: Open

You can use the camera sensing functions without changing any settings. If you want to change the settings (e.g. turning the BRAVIA Cam lamp OFF), follow the steps below:

1. Press the   (Quick Settings) button on your remote control.
2. Select Settings → Remotes and accessories → BRAVIA Cam.

BRAVIA Cam detects within a range of about 7 metres. 

That inaccuracy might be caused by the camera angle or the position of people between the TV and the camera. Please change the camera angle or position to get a more accurate result. 

If an object looks like a person or a face (e.g. a photo, doll, or animal), the camera might erroneously detect them. When you use the Camera sensing function, move those things out of the camera's sight.

A BRAVIA Cam restart is required to temporarily power off the camera when a camera sensing function is turned OFF. This restart doesn't change any settings.

The camera sensing function will be unavailable for a while, but it will be restored. 

You can set Auto adjust Picture & Sound by following these steps:

1. Press the  (Quick Settings) button on the remote control.
2. Select Picture settings → Auto adjust picture & sound or Auto adjust according to viewing position. 

For more details, refer to the Notes at the beginning of the Auto adjust picture & sound section.

You can do this from the Auto adjust picture & sound settings:

1. On the remote control, press the  (Quick Settings) button.
2. The next steps will depend on your TV menu options:
   • Select Settings → Remotes and accessories → BRAVIA Cam → Auto adjust picture & sound.
   • Select Settings → Display & Sound → Ambient Optimization Pro → Auto adjust with camera : On → Auto adjust according to viewing position.
   • Select Settings → Display & Sound → Ambient Optimization Pro → Auto adjust according to viewing position : On → Advanced settings.
   • Select Settings → Display & Sound → Picture → Auto adjust picture & sound.
   • Select Picture settings → Auto adjust picture & sound.

• This feature adjusts the picture and sound by detecting the positions of stationary people. It doesn't work while people are moving.
• Depending on the environment (e.g. too dark), this feature may be unable to detect people or work correctly.

If the camera is disconnected or the camera cover switch is closed while the Auto adjust picture & sound setting is ON, the Brightness, Voice emphasis, and Balance settings get disabled. 

You can turn off Auto adjust with camera, Auto adjust picture & sound, or Auto adjust according to viewing position by following these steps: 

1. On the remote control, press the  (Quick Settings) button
2. The next steps will depend on your TV menu options:
   • Select Auto adjust picture & sound or Auto adjust according to viewing position.
   • Select Picture settings → Auto adjust with camera or Auto adjust picture & sound. 

After Auto adjust picture ＆ sound is turned OFF, the value will remain unchanged. If you want to restore the original values, note the settings in advance and restore them manually.

IMPORTANT: This information does not apply to the A95L series and TV models from 2024 onwards.

• When Auto adjust picture & sound is enabled, Brightness will be among the values adjusted by Calman.
• After Auto adjust picture ＆ sound is turned OFF, the value will remain unchanged.
• If you wish to restore the original value, note the setting value in advance and restore it manually after Auto adjust picture ＆ sound is turned OFF.

The Auto adjust picture & sound feature is only supported by the TV speaker.

Please switch the speakers in the Audio output TV settings to TV speakers:

1. On the remote control, press the  (Quick Settings) button.
2. Select Settings → Display & Sound → Audio output → Speakers → TV speakers.

You can check the gesture type using the following settings: 

1. On the remote control, press the  (Quick Settings) button.
2. Select Settings → System → Gesture Control → Gesture controls.

• If the camera cover switch is not open.
• If you perform gestures too close or too far from the camera.
• When your hand is too close to your body or face, it may not be recognised as a gesture.
  • In this case, please refer to the tutorial.
• If your hand movements are too fast or too exaggerated to be recognised.
  • Try slowly moving your hand with smaller motions.
• If you block the camera's field of view.
• If the environment is too bright, the background colours are too similar, or there is an optically confusing pattern on your clothes.
• If your face and body can't be seen or recognised by the camera.
• If the sensing function sees the movement of another nearby object, that object may be given preference over your gestures.
• If your gestures are not recognised even after trying everything, try unplugging and plugging in the camera. 

• A gesture may be detected when you move your hand or arm, similar to a gesture action within the camera's line of sight.
• The camera may also recognise your foot as a hand if, for example, you lie down and your foot comes within the camera's field of view.
• If the camera frequently and incorrectly recognises a movement as a gesture, stop that posture or movement, or turn the Gesture function off temporarily.

• There may be an error when there are differences (e.g. brightness and layout) between when the settings were first made and the time of use.
• Proximity Alert doesn't work well if the subject is too close to the camera.
• Proximity Alert doesn't work when a person isn't facing the front of the camera.

The shutter might be closed. Please open it via the camera cover switch. 

Since the shutter status of the BRAVIA Cam is implemented by Sony's original Protocol, a third party's video chat app can't detect the camera's shutter state (open or closed).

Follow the steps below:

1. Close the Video Chat app.
2. Wait about 20-30 seconds.
3. Open the app again. The issue will be resolved.

Use the TV remote control to turn the TV OFF and ON. The symptom will be resolved.

• The LED indicator will turn on during a video chat and when camera sensing functions are working. 
• For camera sensing functions, you can turn the LED indicator OFF by following these steps:
  1. On the remote control, press the  (Quick Settings) button.
  2. Select Settings → Remote and accessories → ACCESSORY CAMERA "BRAVIA Cam" → Camera activity LED.

The LED indicator is lit because the TV recognises the BRAVIA Cam. If the shutter closes, the camera won't detect any sensing information. 

There are some circumstances when flashing (hunting) will occur in a dark room. Brighten the surroundings to avoid this issue. 

In dark conditions, the presence of white noise on the image will be increased. Brighten the surroundings to reduce the white noise. 

The BRAVIA Cam has an auto anti-flicker function, but it may not work.

Clear the camera settings by following these steps:

1. On the remote control, press the  (Quick Settings) button.
2. Select Settings → Remote and accessories → ACCESSORY CAMERA "BRAVIA Cam" → Clear Data.

1. Check the connection between the TV and BRAVIA Cam to ensure it's the proper camera connection and isn't loose. 
   • Use a USB cable for the optional camera, or the touchpoint of the included Magnetic Camera.
2. Use the remote control to turn the TV OFF.
3. Disconnect and reconnect BRAVIA Cam.
4. Try the update again.
   • Note: Do not remove the BRAVIA Cam during the camera update.

When the camera is removed, it becomes temporarily unrecognised by the TV. Reboot the TV by turning it OFF and back ON. The issue will be resolved.

Note: To avoid this and other issues in the future, do not remove the BRAVIA Cam during a camera update. 

Depending on the conditions, the BRAVIA Cam can become warm. This shouldn't be a problem during normal operations. 

The Clear data function will erase the sensing information collected by the BRAVIA Cam. It will stop and initialise all camera sensing functions.

Use this function when you want to return all camera sensing functions to their initial state at the time of purchase.