Sony Support

Article ID : 00082288 / Last Modified : 12/07/2018

How to troubleshoot Tap 11 keyboard issues

    In case your keyboard or touchpad are not properly working, please try below troubleshooting.

    1. Verify that the keyboard battery is fully charged.
    2. Ensure the keyboard is within working distance from the main unit (up to 0.5 meter).
    3. If just the touchpad is not working, verify whether the power switch is in the ON (middle) position and not in the TOUCH PAD OFF (far-right) position.
    4. If the keyboard is not working, verify whether the power switch is in the ON (middle) or TOUCH PAD OFF (right) position.

      NOTES:

      • The power switch for the keyboard has three positions: (from left to right) OFF, ON, and TOUCH PAD OFF.
      • The TOUCH PAD OFF position is indicated by a touchpad symbol with an X.
      •  Image

    If steps 1 to 4 were not succesful, try to pair the keyboard .

    If your problem is not resolved after pairing, please contact us (Select your country > Support > Contact).