Sony Support

Article ID : 00157041 / Last Modified : 30/08/2017Print

An error is generated when accessing or updating Internet contents

    Please try the rectification process for each error number.


    Error code Error: 1002 is displayed

    This error message may appear if the TV is not connected to the Internet . If the issue is not resolved after following the troubleshooting steps, update the TV software .

    Error code Error: 1106 is displayed

    For details on the rectification process, refer to the following:
    Error: 1106 appears when trying to view an Internet video on the television.


    Error code Error: 1107 or 2123 or 3218 or 7003 is displayed

    For details on the rectification process, refer to the following:
    Error: 1107 or 2123 or 3218 or 7003 appears during the network setup or when attempting to access Internet content.


    Error code Error: 2200 is displayed
    For details on the rectification process, refer to the following.
    Error: 2200 appears on the TV when trying to access the network connection.


    Error code Error: 4012 is displayed

    A failure may be generated in this device. The product may need to be repaired.

    Error code Error: 5010 is displayed

    An error is generated in the Internet processing of the programme. Please try the following.

    First, execute Internet Connectivity Symptoms.

    1. Press the HOME button, then select Help.
    2. Select Customer Support - Internet Connectivity Symptoms.
    • If there is any Failed in the diagnosis results
      Please check the network connection setting .
    • If all diagnosis results are OK
      Carry out confirmation in the following order.
      1. Update BRAVIA to the latest system software.
        For the system software, refer to the following.
        How do I perform a software update for my TV?
      2. Execute Refresh Internet Content.
        1. Press the HOME button, then select Settings.
        2. Select Network - Refresh Internet Content.
      3. If the issue is not resolved after the rectification process shown above, reset the setting value to factory shipping status, and then check whether the issue is resolved.
        For details, refer to the following: How to reset the TV to its original factory settings .

        If an error is generated after reset is executed, a temporary network issue may be generated.
        It may be resolved after some time passes. Please try Refresh Internet Content again after a while.

    Error code Error: 7007 is displayed

    This error code may be displayed if the Internet connection is lost or the Internet line speed is low when the system software is updated via the Internet.
    Update the system software to the latest version by update using USB memory , and then check whether the problem is resolved.


    Error code Error: 7016 is displayed

    This error may be displayed depending on the environment setting of the Internet Service Provider (ISP)
    when the system software is updated via the Internet.
    Update the system software to the latest version by update using USB memory , and then check whether the problem is resolved.

    Error code Error: 1 to 30 or 50 to 200 or 300 is displayed

    This is a communication issue with the connection target (server side). In the case of a temporary cause, the issue may be resolved after a while. First, retry the access after a brief interval.

    Issue is not resolved 

    Update BRAVIA to the latest system software, and then check whether the issue is resolved.
    For the system software, refer to the following: How do I perform a software update for my TV?