Article ID : 00121914 / Last Modified : 08/08/2019

The Home Screen's icons appear in grey after updating the service list.

Applicable Products and Categories of This Article

If icons are not showing or showing as grey icons, the Blu-ray disc player may not be retrieving the icon data from the server correctly. Data retrieval depends on your network connection.

Please perform the following steps:

  1. If data retrieval by WiFi connection has failed, please retry using a wired network connection, with a LAN Ethernet cable.
  2. Refresh your Home Screen as follows:
    1. Press the OPTIONS button on your Remote controller.
    2. Choose Update service list.