How to & Troubleshooting for your TV Internet connection

BRAVIA TVs support network connections, and by connecting your TV to broadband Internet, you can enjoy a variety of contents and services. 

This article covers a selection of popular solutions for TV Internet connectivity. 

However, there are more articles available on our website for your product. If you cannot find the information you are looking for on this page, please try using keywords in the search bar of your product page on the support website.

How to

Wireless connection

• Android TVs
• Other TVs
• Using the WPS button
  What is WPS (Push Button) and how to use it to connect a TV, Blu-ray Disc player or other Internet capable device to a Network wirelessly (Wi-Fi)

Wired connection

• How to connect the TV to a network using a wired connection

Manual setup

• How to manually set an IP address on an Internet Video device

Troubleshooting

The TV cannot connect to the Internet

• The BRAVIA TV cannot be connected to the Internet: how to perform a network diagnosis.
• Error: 1107, 2123, 3218, 5010 or 7003 appears during the network setup or when attempting to access Internet content on the TV.

The Wi‑Fi connection is unstable

• The Wi-Fi signal drops out or keeps losing connection.

Unable to watch Internet video content

• I cannot access the network service contents of the Google play Store, Movies & TV, Music (Google play), YouTube or Games applications. (For Android TV only)
• Unable to watch internet content on TV due to network issues or a network error.