Article ID : 00136761 / Last Modified : 26/05/2019

The speaker does not turn on or the built-in battery does not charge.

    Check the following if you are unable to turn on the portable Bluetooth® speaker.

    • Make sure that the portable Bluetooth speaker has enough charge.

      IMPORTANT: Connect the micro-USB cable, and charge for approximately 1 hour before turning on the power again. If the built-in battery has no remaining charge, the power will not turn on immediately after connecting the micro-USB cable. Please charge for approximately 1 hour before turning on the power again.
       
    • Make sure the USB AC adaptor is connected to the speaker and the AC outlet firmly.