Article ID : 00167795 / Last Modified : 14/03/2019

No sound output from the TV or BD player even though the TV and the unit are connected via the HDMI cable

    Check the following.

    • Make sure that the HDMI cable is connected to the HDMI port on the TV that is compatible with the Audio Return Channel (ARC) function.
    • Make sure that the HDMI cable is connected to the ports.
    • Make sure that HDMI Consumer Electronic Control of the TV is set to on.
    • Change the audio output setting of the TV to "Pulse Code Modulation."
    • If the HDMI indicator on the unit is flashing, turn on the TV, then disconnect the HDMI cable and connect it again.
    • Set the audio output setting of the TV and the devices such as the BD player that are connected to the TV to Pulse Code Modulation (PCM) .

      NOTE: For details on the settings of the TV or devices that are connected to the TV, refer to their manuals.