Sony Support

Article ID : 00170518 / Last Modified : 28/04/2023Print

UPDATE: Important Notification for VGP-BPS26 Battery Packs in VAIO Personal Computers - April 28, 2023

    April 28, 2023
    Sony Corporation

    Dear Valued Sony VAIO Customer,

    This update to our below announcement aims to inform you that after running this free replacement program for VGP-BPS26 battery packs used in some VAIO computer models for more than 7 years, the program has now been concluded and Sony will no longer be able to provide replacement batteries for the affected units. Sony VAIO production ended in 2014 and we unfortunately are no longer able to source replacement batteries for these products.

    In the unlikely event where you would still be using an eligible model and have not had the chance to check if your battery is affected and/or request a replacement battery, we strongly advise you to stop using your Sony VAIO computer at this point. We also advise against purchasing or using non-original Sony batteries as Sony cannot guarantee the performance and safety of 3rd party batteries powering your Sony VAIO computer.

    We'd like to thank you once more for your understanding.

    November 24, 2016
    Sony Corporation

    NOTE: This announcement only applies to customers in Continental Europe. If you are seeing this page from outside of Continental Europe, please visit the announcement on the Sony Support Website from your region.

    Dear Valued Sony VAIO Customer,

    This update to our March 2, 2016 announcement aims to inform you that it has newly come to our attention that additional VGP-BPS26 battery packs used in some VAIO computer models may be susceptible to overheating, due to a manufacturing issue. Accordingly, we are extending our free replacement program to those additional affected units.

    If you are using one of the VAIO personal computer models listed at the bottom of this announcement, please click here to confirm if your battery pack is one of those affected.

    EVEN IF YOU HAVE ALREADY CHECKED YOUR BATTERY PACK, OR REPLACED YOUR BATTERY PACK IN RESPONSE TO OUR PREVIOUS ANNOUNCEMENT ON MARCH 2, YOU WILL NEED TO RECONFIRM IF YOUR BATTERY PACK IS ONE OF THOSE AFFECTED.

    Check if your battery pack is potentially affected - Customers in the UK

    Check if your battery pack is potentially affected - Customers in Ireland

    If your battery is affected, please remove the battery pack from your PC and use an AC adapter for your safety, while you are waiting for a replacement.

    We sincerely apologise for any inconvenience this may cause.

    March 2, 2016
    Sony Corporation

    Dear Valued Sony VAIO Customer,

    It has come to our attention that some of the VGP-BPS26 battery packs provided to us by Panasonic, and included with VAIO SVE Series personal computers released in October 2012 as well as the below listed VAIO personal computers that have been submitted for repair in the past, may be susceptible to overheating, due to a manufacturing issue. This has the potential to cause burns to the battery packs. We are implementing a free replacement program for the affected battery packs.

    If you are using one of the VAIO personal computer models listed below, please confirm if your battery pack is one of those affected. If it is identified as an affected unit, then please immediately remove the battery pack from your PC. With the battery pack removed, your PC can continue to be used safely with an AC adapter, while you are waiting for a replacement.

    We sincerely apologise for any inconvenience this may cause.

    Affected battery pack model: VGP-BPS26*
    * Some battery packs of this model are unaffected. Whether yours is affected or not can be ascertained by checking the battery pack’s product code.

    Check if your battery pack is potentially affected - Customers in the UK

    Check if your battery pack is potentially affected - Customers in Ireland

    IMPORTANT: You will be asked to fill in the following:

    1. Battery product code (1. in image below). If your battery product code is not 185323711 or 185323721, then select Other.
    2. Battery serial number (2. in image below)
    3. VAIO product number (3. in image below) and VAIO serial number (4. in image below), separated by a hyphen

    How to find the numbers you need?

    1. Open the battery hatch of your VAIO
      Image
    2. Remove the battery pack
      Image
    3. Check the battery product code (1.) and battery serial number (2.)
      Image
    4. Check the VAIO product number (3.) and VAIO serial number (4.)
      Image

    VAIO personal computer models that may be equipped with an affected battery pack

    Below are the VAIO personal computer models that may be equipped with an affected battery pack, either because the PC was packaged together with an affected unit at time of purchase or because it was equipped with an affected unit, as a replacement part, during repair.

    Models that may have been sold together with an affected battery pack at time of purchase:

    SVE1413 Series SVE1513 Series SVE1713 Series

    Models that may have been equipped with an affected battery pack during repair:

    SVE1411 Series SVE1412 Series SVE1413 Series SVE14A1 Series SVE14A2 Series SVE14A3 Series
    SVE1511 Series SVE1512 Series SVE1513 Series SVE1711 Series SVE1712 Series SVE1713 Series
    VPCCA1 Series VPCCA2 Series VPCCA3 Series VPCCA4 Series VPCCB1 Series VPCCB2 Series
    VPCCB3 Series VPCCB4 Series VPCEH1 Series VPCEH2 Series VPCEH3 Series VPCEJ1 Series
    VPCEJ2 Series VPCEJ3 Series