Article ID : 00174362 / Last Modified : 21/09/2020

After turning on the TV, the screen immediately disappears for 10 minutes then reappears again

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    The TV screen goes black as the TV enters standby mode to perform panel calibration. This happens when the Picture reset mode is On when you unplug your OLED TV power cord, plug it back in, and then turn it on. The screen will go back to normal display when the calibration is complete (approximately ten minutes).

    Set the Picture reset mode to Off, if you don't want to run the panel calibration:

    1. Press the HOME button on the remote control.
    2. Select Settings.
    3. The next steps will depend on your TV menu options:
    • Select Device Preferences — Retail mode settings — Picture reset mode.
    • Select Retail mode settings — Picture reset mode.
    1. Select Off.