Article ID : 00188593 / Last Modified : 09/11/2017

When the DSEE-HX function is ON, the image freezes.

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Why does the picture freeze or lag when Audio Enhancement (DSEE-HX) is set to ON?

Some DVDs are made with a combination of DTS 2.0ch and 48 kHz. The Blu-ray Disc Player Audio Enhancement feature is not compatible with this combination.

To resolve this issue turn the Blu-ray Disc player Audio Enhancement feature DSEE-HX setting to OFF.

How to set the DSEE-HX function to OFF:

  1. Turn ON the Blu-ray Disc player.
  2. Select Setup.
  3. Select Audio Setting.
  4. Turn the DSEE-HX setting to OFF.

    For details about DSEE-HX, see the link below:
    Understanding digital audio – an A-Z guide