Article ID : 00195001 / Last Modified : 30/08/2022Print

What should I do if I've lost the charging case or one earbud?

Can I buy the charging case or only one side of the headphones?

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    Truly Wireless HeadphonesWhat to do if you've lost your left earbud, right earbud or charging case?

    Without NFC*

    • LinkBuds S (WF-LS900N)
    • LinkBuds (WF-L900)
    • WF-1000XM4
    • WF-SP800N
    • The charging case is available as a replacement part that you can order from third-party (online) spare parts dealers.
    • If you've lost one earbud, please contact one of Sony's Authorised Service Centers to have your earbuds configured. Find an Authorised Service Center. The earbuds have pre-set information that allows them to communicate with each other. Only an Authorised Service Center can configure your earbuds' settings to align their firmware versions. All three components (left earbud, right earbud, charging case) must be present during the configuration. 

    With NFC*

    • WF-1000X
    • WF-1000XM3
    • WF-SP700N
    • WF-SP900
    • If you've lost the charging case or one earbud, please send the remaining items to one of Sony's Authorised Services Centers, so that a replacement for the missing part can be acquired and reset with the remaining components. Find an Authorised Service Center. The earbuds and the charging case all have pre-set information that allows them to communicate with each other. Only an Authorised Service Center can configure your earbuds' settings to align their firmware versions. All three components (left earbud, right earbud, charging case) must be present during the configuration. 
    • WF-C500
    • WF-XB700
    • You cannot replace missing parts. No spare parts are available for these models.

    Notes:  

    • The warranty does not cover the cost of replacing lost or missing items.
    • (*) "NFC" stands for "Near-Field Communication".