I can't connect Apple CarPlay or Android Auto to the car stereo

How to fix Apple CarPlay or Android Auto connection issues

Follow the steps below to troubleshoot Apple CarPlay or Android Auto issues:

1. For Apple CarPlay only: On the iPhone, select Settings → Screen Time → Content & Privacy Restrictions, then set CarPlay to Allow.
2. Restart your smartphone.
3. Try the following, depending on the connection method:

   For a USB connection

   Replace the existing cable that you use to connect the smartphone with a new, shorter cable.

   Note:

   • The condition of the cable you have been using may have deteriorated, causing it not to work properly.
   • If you're using an iPhone, using a Lightning cable manufactured by Apple is recommended.
   • For models with a supplied USB extension cable, use the cable supplied with the car stereo if you need to use a USB extension cable.

   For a wireless connection

   1. Pair the car stereo with the smartphone again following these steps:
      1. In the Device Connection screen of the car stereo, deregister the smartphone that failed to connect before.
      2. In the Bluetooth settings of the smartphone, deregister the car stereo.
      3. Pair the smartphone and car stereo again.
   2. In the Device Connection screen of the car stereo, deregister any devices that are not in use, then try connecting with the smartphone again. The connection can fail if there are many devices that can be connected with the car stereo nearby.

If the issue is not resolved after trying the steps above, please refer to the following service support pages:

• Apple CarPlay [External link]
• Android Auto [External link]