Article ID : 00227378 / Last Modified : 30/04/2019

4K Netflix videos are displayed in 2K when using Bluetooth headphones or an audio device

Applicable Products and Categories of This Article

This occurs if there's an A2DP-compatible Bluetooth audio device paired with your Android TV™ device. This is a normal operation.

To watch 4K Netflix videos in the correct resolution, disconnect the Bluetooth audio device or connect it to your TV using a wired connection.

 

*Android TV is a trademark of Google LLC.