Article ID : 00204002 / Last Modified : 06/05/2019

Netflix: "We’re having trouble playing this title at the moment. Please try again later or select a different title" (TVQ-PM-100 Error) on your TV? - November 7th 2018

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You may be experiencing an error when trying to watch Netflix on your TV, with the following message: “We’re having trouble playing this title at the
moment. Please try again later or select a different title”.

We are already aware of this issue, and our engineers are working on identifying the root cause and providing solutions for the different models impacted. We would like to inform you of existing and upcoming solutions to this problem, depending on your TV model.

  • R5**C, WD75* and WD6** Series:

A firmware update is available on the support site, which will resolve this issue if you are affected. You will need to perform a factory reset after installing the firmware update.

For R5**C Series
To resolve this issue, please download the latest firmware update and then factory reset* your TV:

  • Select [Settings].
  • Select [System Settings].
  • Select [Customer Support].
  • Select [Factory Settings].
  • Select [OK].

*NOTE: Performing a factory reset will erase all of your TV’s data and settings.

For WD75* and WD6** Series
To resolve this issue, please download the latest firmware update and then factory reset* your TV:

  • Press the ‘Home’ button on the remote
  • Select [Settings]
  • Select [Customer Support] and press [OK]
  • Select [Factory Settings].
  • Press [OK].
  • When the confirmation question appears, select [Yes] and press [OK]

*NOTE: Performing a factory reset will erase all of your TV’s data and settings.
 

  • WE6**, WE75*, WF6**, XE70** and XF70** Series:

Please try performing a factory reset. Should the problem persist, please visit this page regularly for an update. To perform a factory reset, proceed as follows:

  • Select [Settings].
  • Select [System Settings].
  • Select [Customer Support].
  • Select [Factory Settings].
  • Select [OK].

*NOTE: Performing a factory reset will erase all of your TV’s data and settings.

Unsure which TV series your model belongs to? Here are some examples:

  • KDL-48R550C
  • KDL-49WD755
  • KDL-49WE755
  • KD-55XE7005