Article ID : 00242909 / Last Modified : 03/03/2020

Can't hear sound or the Google Assistant response when using the eARC function

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    This may occur if

    • eARC mode is enabled on your TV
    • and you watch a video from an external device that's connected to the TV with an HDMI cable.

    Because the audio signal from the HDMI input passes through the TV, it can't be output to the audio system at the same time as the system sound (when navigating the menu) or the Google Assistant voice response from the TV. This is normal.

    The TV will output both sounds when watching from a USB device, streaming service or broadcast.