Article ID : 00223119 / Last Modified : 08/02/2019

Amazon Prime Video playback issue on Sony 2011-2013 BRAVIA TVs – 8th February 2019 [Update]

Applicable Products and Categories of This Article

We're pleased to inform you that this issue is now resolved (as of 5th February 2019).

We thank you for your patience, and we apologise for any inconvenience caused.


[Applicable TV model series]

  • 2011 BRAVIA models: EX52*, EX72*, HX72*, HX82*, HX92*, X52*, NX72* and CX52* Series
  • 2012 BRAVIA models: EX55*, EX65*, HX75*, HX85*, HX95* and X90** Series
  • 2013 BRAVIA models: W60*A, W65*A, W68*A, W80*A, W85*A, W90*A Series, X85**A, X90**A, and S99*A Series


Unsure which TV series your model belongs to? Here are some examples:

  • KDL‐40NX723
  • KDL-40EX650
  • KDL-55HX955
  • KDL-46W905A

Amazon Prime Video playback issue on Sony 2011-2013 BRAVIA TVs – 4th February 2019

We’re aware that you may be unable to access the Amazon Prime video app on your TV and the following error message is displayed: “Content Issue - Retry".

Our engineers are currently investigating the root cause of the issue. To stay informed, please regularly visit or bookmark this page.

We thank you for your patience, and we apologise for any inconvenience caused.


[Applicable TV model series]

  • 2011 BRAVIA models: EX52*, EX72*, HX72*, HX82*, HX92*, X52*, NX72* and CX52* Series
  • 2012 BRAVIA models: EX55*, EX65*, HX75*, HX85*, HX95* and X90** Series
  • 2013 BRAVIA models: W60*A, W65*A, W68*A, W80*A, W85*A, W90*A Series, X85**A, X90**A, and S99*A Series


Unsure which TV series your model belongs to? Here are some examples:

  • KDL‐40NX723
  • KDL-40EX650
  • KDL-55HX955
  • KDL-46W905A