Article ID : 00236071 / Last Modified : 29/11/2019

During a call using the headphones, I cannot hear the voice of the caller or they cannot hear my voice.

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    Follow these steps to avoid these issues.

    When the caller can't hear my voice during a call

    When using the headphones during a call, make sure to speak directly into the microphone. If you don't or if the microphone goes behind your shoulders while walking, your voice may be difficult to hear or may not be heard at all by the other party.

    Headphones Microphone

    1. Microphone

    When I can't hear the voice of the caller during a call

    Increase the headphone call volume during the call.

    Attention:

    • The call volume and music playback volume can be adjusted independently.
    • Changing the call volume doesn't change the music playback volume and vice versa.