Article ID : 00232601 / Last Modified : 01/10/2019

Notification regarding the True Wireless Headphones WF-1000XM3 and devices using iOS13.1 – 26th September 2019

    Sep/26/2019
    Sony Corporation

    iOS13.1 & WF-1000XM3 

    Sony has unfortunately identified the following issues when using the WF-1000XM3 True Wireless Headphones in combination with Apple devices that are running the very recently released iOS version 13.1: 

    • The voice guidance language cannot be changed via the Headphones Connect app. 
       
    • The easy pairing function on the Headphones Connect app does not work
      (You can still pair the WF-1000XM3 via the source device Bluetooth settings) 
      Update: this issue can be resolved by installing the newly released Headphones connect app. (v.6.0.1  01/10/2019)
       
    • The software update function on the Headphones Connect app does not work.
      (Accordingly, Sony has temporarily suspended the software download) 
       
    • Google Assistant doesn't work.

    Prior iOS versions unimpacted

    iOS13.1 was released on September 24th 2019.

    • If you have already updated your iOS device to version 13.1, you can still enjoy music playback or change your sound settings on the Headphones Connect app.
    • If you have not yet updated your iOS device and use version 13.0 or earlier, the issues mentioned above will not occur.

    What will Sony do to resolve this?

    Sony engineers are working on a firmware update countermeasure in collaboration with Apple to fix this as soon as possible:

    • Update: Easy pairing is available again if you install the newly released Headphones Connect app. (v6.0.1) - released October 1, 2019

    We want to thank you for your understanding and apologise for any inconvenience caused.

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