Article ID : 00237329 / Last Modified : 06/03/2020

I cannot connect to another device using NFC

    Hint

    The following steps may differ between Android versions. To learn which Android version your device has, find and tap Settings > About phone > Android version. If you do not see About phone under Settings, tap System.

    • Make sure that NFC is activated on both devices.

    To enable or disable the NFC function (Android 10/Android 9) 

     

    To enable or disable the NFC function (Android 8) 

     

    • Make sure that the screen of your device is unlocked and active.
    • Hold your device and the other NFC compatible device so that the N-Marks of both devices make contact, and then slowly move your device in all directions. The NFC detection area is generally indicated by   (NFC icon).
    • Remove any protective case or cover from your device to verify that it's not blocking the connection.
    • Make sure that your device isn’t already connected to another NFC compatible device. If so, disconnect them, and try to connect to the other device again.
    • In some cases, NFC sensitivity may not be strong enough to connect using NFC. If so, use Bluetooth technology instead of NFC to connect the devices.

    To turn the Bluetooth function on or off (Android 10/Android 9) 

     

    To turn the Bluetooth function on or off (Android 8) 

     

    To pair your device with another Bluetooth device (Android 10/Android 9) 

     

    To pair your device with another Bluetooth device (Android 8) 

     

    To connect your device to another Bluetooth device (Android 10) 

     

    To connect your device to another Bluetooth device (Android 9) 

     

    To connect your device to another Bluetooth device (Android 8)