Article ID : 00238835 / Last Modified : 03/01/2020

The volume of Walkman player cannot be adjusted when using USB-C earphones

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    When USB Type-C earphones or headphones are connected to the Walkman, volume levels may always be at the maximum, and can't be adjusted.

    Please refrain from using these type earphones or headphones when playing music content.