Troubleshoot Truly Wireless headphones Bluetooth pairing issues

Follow these steps to troubleshoot this issue:

1. Check the state of the indicator when you turn on the headset after initializing it.
   The location and color of the power indicator differ depending on the product.
   
   When you initialize the headset, it returns to factory settings and all Bluetooth pairing information is deleted.

   NOTE for WF-SP900:
   All of the data (music files, pre-installed data, etc.) saved to the main memory of the player will be erased. Before initializing, backup any important data.

   Refer to the following to initialize the headset.

   WF-1000X

   • Initialize the headset to restore the factory settings

   WF-1000XM3

   • Initialize the headset to restore the factory settings. Visit the Help Guide or view the video on how to initialize the headphones.
     
     

   WF-H800

   • Initialize the headset to restore the factory settings. See the Initializing the headset section in the How to reset or initialize the headset article or view the video on how to reset the headphones.
     
     

   WF-SP700N

   • Initialize the headset to restore the factory settings

   WF-SP800N

   • Initialize the headset to restore the factory settings. See the Initializing the headset section in the How to reset or initialize the headset article or view the video on how to reset the headphones.
     
     

   WF-SP900

   • Reset and reformat the player

   WF-XB700

   • Initialize the headset to restore factory settings. See the Initializing the headset section in the How to reset or initialize the headset article.

   Blue and red indicators flash alternately / Blue indicator flashes twice at a time

   The headset is initialized and is in Bluetooth pairing mode.
   Go to step 2.

   The indicator flashes twice and then turns off

   The headset turned on without being initialized.
   Initialize the headset again.

   Does not flash

   It may not be possible to charge correctly.
   Refer to the following article:
   Troubleshoot why the Truly Wireless headphones are not charging

2. Can you complete Bluetooth pairing after performing the following operations in order?

   1. Delete the Bluetooth device information of your playback device.
      For details, refer to the following article:
      How to delete the Bluetooth device information of your playback device

   2. Perform pairing again.
      For details, refer to the following article:

      WF-1000X

      • Pairing and connecting with an Android smartphone
      • Pairing and connecting with an iPhone
      • One-touch connection (NFC) with a smartphone
      • For other devices, refer to the following article: How to pair Bluetooth headphones with a Bluetooth source device.

      WF-1000XM3

      • Pairing and connecting with an Android smartphone
      • Pairing and connecting with an iPhone
      • One-touch connection (NFC) with an Android smartphone
      • For other devices, refer to the following article: How to pair Bluetooth headphones with a Bluetooth source device.

      WF-H800

      • Pairing and connecting with an Android smartphone
      • Pairing and connecting with an iPhone
      • One-touch connection (NFC) with an Android smartphone
      • For other devices, refer to the following article: How to pair Bluetooth headphones with a Bluetooth source device.

      WF-SP700N

      • Pairing and connecting with an Android smartphone
      • Pairing and connecting with an iPhone
      • One-touch connection (NFC) with a smartphone
      • For other devices, refer to the following article: How to pair Bluetooth headphones with a Bluetooth source device.

      WF-SP800N

      • Pairing and connecting with an Android smartphone
      • Pairing and connecting with an iPhone
      • For other devices, refer to the following article: How to pair Bluetooth headphones with a Bluetooth source device.

      WF-SP900

      • Connecting the player to an unpaired Android smartphone for the first time
      • Connecting the player to an unpaired iPhone for the first time
      • One-touch connections with a smartphone (NFC)
      • For other devices, refer to the following article: How to pair Bluetooth headphones with a Bluetooth source device.

      WF-XB700

      • Pairing and connecting with an Android smartphone
      • Pairing and connecting with an iPhone
      • For other devices, refer to the following article: How to pair Bluetooth headphones with a Bluetooth source device.

   Pairing was successful

   There seems to have been an issue connecting with the playback device, such as Bluetooth pairing being disconnected.

   Pairing not successful

   Go to step 3.

3. Can you perform Bluetooth pairing normally with other devices?
   If you have another smartphone, Walkman, or other device, try pairing it to the headset via the Bluetooth function.

   Pairing was successful

   The playback device that was initially connected may be malfunctioning. Consider inspecting the playback device.

   Pairing not successful

   The headphones may be malfunctioning. The Service may be required.