Article ID : 00256620 / Last Modified : 18/05/2022

How to set a PIN code / How to cancel a PIN code that you have forgotten (Android TV™ models released in 2020 or later/Google TV™ models)

I entered the PIN code, but it is not being accepted.

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    Before you start

    • Make sure your TV has the latest software installed. 
    • For 2015 to 2019 Android™ TV models, refer to the How to set a PIN code / How to cancel a PIN code (2015 to 2019 Android TV models) article.
    • If you forgot your Parental lock PIN code, enter the master PIN code for your TV.
      • If you do not know the master PIN code, Contact Sony Support to confirm the information.
      • The master PIN is only for Parental lock controls.

    The method for setting/resetting a PIN code is different for the Parental lock and the Restricted Profile. 

    How to set up the Parental lock PIN

    Configure the parental lock settings for broadcasts, streaming channels and other items. To set up Parental controls, please follow the steps below:

    1. Open the Settings screen. How to access Settings
    2. The next steps will depend on your TV menu options:
      • Select System — Parental controls — Change PIN.
      • Select Watching TV — Parental controls — PIN Code.
      • Select Device Preferences — Parental controls — Change PIN.
    3. Set your desired 4-digit PIN code.
       

    How to set up the Restricted Profile (only for Android TV models)

    This function only restricts access to the app or content specified; it doesn't limit content based on the rating. This would need to be controlled through the Parental lock function in the TV menu and app settings. A PIN code is required to exit the Restricted profile mode or delete information from your profile while not in the Restricted profile mode. If you forget your Restricted Profile PIN code, you will need to perform factory data reset to reset the PIN.

    • If setting up your first PIN
      1. Press the HOME button on the remote.
      2. Select  Settings.
      3. Select Device Preferences — Security & restrictions — Create restricted profile.
      4. Set your desired 4-digit PIN code.
         
    • If you have already set up a PIN
      1. Press the HOME button on the remote.
      2. Select  Settings.
      3. Select Device Preferences — Security & restrictions — Enter restricted profile.