Article ID : 00257497 / Last Modified : 15/02/2021

Fingerprint unlock does not work after Android 11 upgrade

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    We apologize if you experience issues with the fingerprint unlock function. We are aware of this issue and a fix will be released shortly.

    Please perform the following workaround until the software fix is released. 

    Restart your device

    To restart your device

    • Press and hold the power key until a menu appears. 
    • Tap 'Restart'. 
    • See if the issue is temporarily resolved.

    Note: If restarting the device hasn't helped, please move on to the next workaround.

    Perform a force restart

    To force restart your device

    • Press and hold the power key and the volume up key at the same time until your device vibrates and then release the keys. The device restarts.
    • See if the issue is temporarily resolved.