Article ID : 00261466 / Last Modified : 20/04/2021

The wireless speaker does not appear on the 360 Reality Audio app

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    If the speaker does not appear as the playback device in the 360 Reality Audio compatible music streaming app, follow these steps:

    1. See if the smartphone and the speaker are connected to the same wireless router (Access Point).
      NOTE: You cannot play 360 Reality Audio music via a Bluetooth connection.
    2. Turn off the smartphone, and restart it. Sometimes, a simple reset can solve the issue.
    3. Unplug the power cord (mains lead) of the router from the outlet, and then plug it back in. Low Wi-Fi latency can cause interference during pairing. Latency can improve after a router reset.
    4. Unplug the AC power cord (mains lead) of the speaker from the outlet, and then plug it back in.