Article ID : 00273489 / Last Modified : 09/12/2021

The top rear speaker on the SRS-RA5000 does not output sound, or the sound from the speaker is very low.

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    The top rear (up-firing) speaker on the rear side is for the Immersive Audio Enhancement function only.

    If you feel that the speaker has no sound output or if you think that the sound is lower or weaker than the other directional speakers:

    • The top rear (up-firing) speaker is only used to assist the effect of creating three-dimension sound when the Immersive Audio Enhancement is ON. Due to the sound adjustment needed to make the best effect of the total sound balance, you may feel that the sound volume from this speaker is lower or weaker than the other speakers.
    • When you play 360 Reality Audio music, the Immersive Audio Enhancement is compulsory set to OFF. Therefore, the top rear (up-firing) speaker doesn't output sound in that situation.