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Depending on your country, the option to sort channels may be unavailable. The reason is that in some countries, the broadcaster determines channel sorting via logic channel numbers. A logical channel number is a number allocated to each program and service by the broadcaster. These channel numbers can't be overridden through channel sorting, and that's why the option might not be available.
If the channel sorting option is unavailable in your country, try creating a favourite list that allows you to switch channels quickly.