Uploading from the camera to the cloud pauses midway through the process.

After uploading, if the Cloud screen of Creators' App displays (Error), uploading is not complete. Tap (Notifications) in the upper right of the home screen and check the messages.

• If the upload is interrupted, the total number of images to transfer (the number 30 in the image below) will be reset.

If [Upload from (camera) is paused. (Due to disconnection from the camera)] is displayed in Notifications

Possible causes include the following. You can upload by taking the appropriate measures and then performing the upload operation again.

• If the temperature of the camera rises while uploading is in progress, the power may turn off midway through the process. Refer to "If the camera becomes hot and the power turns off" below.
• Upload in a location with a good communication environment where (Wi-Fi connected, communication status good) is displayed on the camera, such as near a router or access point.
• If you delete images on the camera side or shoot continuously for a long time while uploading is in progress, uploading may be interrupted.

If the camera becomes hot and the power turns off

If the temperature of the camera rises to a certain level or higher while uploading is in progress, the power may turn off midway through the process and uploading may be interrupted. To resume the upload, wait for the temperature of the camera to fall and perform the following.

• If you were uploading to Creators' Cloud: Upload to the cloud again. The upload process will vary depending on the camera you are using. (set the camera's power switch from OFF to ON, or select [Cloud Connection] in the camera menu once the power is turned on)
• If you were uploading to Ci Media Cloud: Uploading will automatically restart when you turn on the camera. If more than 2 hours have passed since the power was turned off, uploading will not automatically restart, so in this case start uploading by selecting (Cameras) → [Cloud Function] → [Upload to Ci Media Cloud] in Creators' App.

To reduce interruptions due to the temperature rising, try the following.

• Set (Setup) → [Power Setting Option] → [Auto Power OFF Temp.] to [High] in the camera MENU.
• Upload in a location with a good communication environment where (Wi-Fi connected, communication status good) is displayed on the camera, such as near a router or access point.
• Set the camera to the still image shooting standby screen instead of the movie recording standby screen before starting the upload.

If [There is no available space in the Cloud.] is displayed in Notifications

You can continue the upload by doing one of the following.

• If you use Creators' Cloud and your country or region supports plan changes, you can change your subscription plan to increase your storage capacity.
  Tell me how and where I can sign up for or change a storage plan.

• Proxy movies have a small file size and can save space, which makes them suitable for upload to the cloud. You can record proxy movies at the same time as the original movies by setting (Shooting) → [Image Quality/Rec] → [Proxy Settings] → [Proxy Recording] → [On] in the camera MENU. For more information, refer to the Help Guide of your camera.

Switching between Creators' Cloud and Ci Media Cloud

It is not possible to upload to Creators' Cloud and Ci Media Cloud at the same time. If you switch from one to the other during an upload, the upload will be interrupted or set to OFF. Follow the steps below to resume the upload.

• If you were uploading to Creators' Cloud: Set uploading to Creators' Cloud to ON under [Cloud Function] → [Upload to Creators' Cloud]. Then upload to the cloud again. The upload process will vary depending on the camera you are using. (set the camera's power switch from OFF to ON, or select [Cloud Connection] in the camera menu once the power is turned on)
• If you were uploading to Ci Media Cloud: Start the upload under [Cloud Function] → [Upload to Ci Media Cloud].