Article ID : SX448903 / Last Modified : 01/08/2019

My SmartBand 2 (SWR12) doesn't connect to an Xperia device

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The SmartBand 2 (SWR12) may have connection issues if the host application for the SmartBand (SWR10) or any other downloaded application that uses the Bluetooth® Low Energy (BLE) profile is installed on your Android™ device. You must uninstall all downloaded applications that use Bluetooth® Low Energy (BLE) connections.

Android™ 8.0

To delete an installed application

  1. Find and tap Settings > Apps & notifications > App info.
  2. Select the application that you want to delete.
  3. Tap UNINSTALL.

Note! Some pre-installed applications can't be deleted.

Android™ 5.0, 5.1, 6.0, 7.0, 7.1 or 7.1.1

To delete an installed application

  1. From your Home screen, tap the Application screen icon.
  2. Find and tap Settings > Apps.
  3. Select the application that you want to delete.
  4. Tap UNINSTALL.

Note! Some pre-installed applications can't be deleted.

Android™ 4.4

To delete an installed application

  1. From your Home screen, tap the Application screen icon.
  2. Find and tap Settings > Apps.
  3. Select the application that you want to delete.
  4. Tap Uninstall.

Note! Some pre-installed applications can't be deleted.