Article ID : SX581103 / Last Modified : 01/08/2019

The sound during VoIP calls is bad (Xperia XA1 and Xperia XA1 Ultra)

    You might experience that the person that you are talking to cannot hear you clearly during a Voice over IP (VoIP) call, when using message recording or the voice command. This is a known issue that will be fixed in an upcoming software update via FOTA and Xperia™ Companion. A workaround is to force the device to restart. Note! Software rollouts are a phased process – timings & availability may vary by market/carrier.

    Affected Xperia™ devices

    • Xperia™ XA1 with software version 40.0.A.1.55 and 40.0.A.3.7
    • Xperia™ XA1 Ultra with software version 42.0.A.1.69