Article ID : SX677303 / Last Modified : 01/08/2019

Photos and videos don't appear in the Album app (Android 9.0)

    Question

    • A picture or video doesn't show in Album.
    • Photos and videos don't appear in the Album app.

    Valid for

    • Android 9.0

    Solution

    Try these methods one after the other. Verify whether the problem was solved after each method, before trying the next one.

    • Update to the latest available version of the Album app using Google Play Store.
    • Restart the device.
    • Run the Find and fix problems feature in the Album app.
    • Check that you have not hidden photos or videos.
    • Clear data from the Album app, and then restart your phone.
    • Clear data from the Media Storage app, and then restart your phone.
    • Verify that your memory card (SD card) is working correctly by viewing its content on a computer or on another device.
    • Make sure that you have not moved the photos or videos to a cloud storage such as Google Photos or Google Drive.
    • Confirm that you have not deleted the photos and videos.

    Detailed instructions

    Running the Find and fix problems feature

    To run Find and fix problems

    1. In Album, drag the left edge of the screen to the right.
    2. Find and tap Settings > Find and fix problems.
    3. Tap FIND AND FIX.

    Unhiding photos or videos

    To show hidden photos or videos

    1. In Album, drag the left edge of the screen to the right, then select Hidden.
    2. Touch and hold an item until it is highlighted. You can highlight more than one item at a time if needed.
    3. Tap the menu button (three vertical dots), then select Don't hide.

    Clearing data from the Album app

    To clear data for the Album application

    1. Find and tap Settings > Apps & notifications > See all apps.
    2. Find and tap AlbumStorageCLEAR DATA.
    3. Tap OK.

    Clearing data from the Media Storage app

    To clear data for the Media Storage app

    1. Find and tap Settings > Apps & notifications > See all apps.
    2. Tap the menu button (three vertical dots) > Show system.
    3. Find and tap Media Storage > Storage > CLEAR DATA.
    4. Tap OK.