Applicable Models

This information is for the following models:

  • SRS-XB23
  • SRS-XB33
  • SRS-XB43

IMPORTANT: This file is only for use with the models identified. Not all models are sold in all countries.

About this download

Benefits and improvements

  • Support for creating party connect group and stereo pair group in "Sony | Music Center" application
  • Supports Google Fast Pair on Android devices
  • The speaker battery level display on Android/iOS devices

Previous Benefits and Improvements

The following benefits and improvements are also included in this update:

  • Resolves an issue where the CHARGE indicator remains lit and the battery is drained after the USB Type-C cable is disconnected.

System Requirements

  • An Android device (V5.0 or later) or an iOS device (iOS 11.0 or later)
  • An active Internet connection
  • The latest version of the "Sony | Music Center" application must be installed
  • The speakers must be connected to your Android or iOS device

File Info

File Name

  • Firmware update 3700 for SRS-XB23/SRS-XB33/SRS-XB43

File Version

  • 3700

Release Date

  • 16-07-2020

Preparation

Check the firmware version

If the version is displayed as "3500" or lower, we strongly recommend for you to update the firmware.
If you're not sure, it's easy to check which version of the firmware you currently have:

  1. Turn on the speaker.
  2. Launch the “Sony | Music Center” application.
  3. Connect your speaker to the “Sony | Music Center” application.
  4. Select “Settings”.
  5. Select “System”.
  6. Confirm the firmware version (numbers in red box).

Important notice

  • DO NOT perform the update in a location where the Wi-Fi signal is inconsistent, such as:
    • on a train/in a place where Wi-Fi signals become congested
    • near a microwave, cordless phone or any other devices that use the 2.4 GHz band frequency radio waves
  • Make sure both devices (Android/iOS device and speakers) are fully charged.
  • Make sure that your unit is connected to a power outlet via the USB AC adapter (SRS-XB23/SRS-XB33) or AC adapter (SRS-XB43) before starting the update.
  • Disconnect all other Bluetooth devices such as wearable devices or smart watches from your Android/iOS device before starting the update.

Before you upgrade

  • Once updated, the firmware cannot be reverted to an earlier version.
  • For Android devices, the update process will take approximately three minutes to complete.
    The file size is approx. 1.5 MB for SRS-XB23 and approx. 1.6 MB for SRS-XB33/SRS-XB43.
    For iOS devices, the update process will take approximately 10 minutes to complete.
    The file size is approx. 1.5 MB for SRS-XB23 and approx. 1.6 MB for SRS-XB33/SRS-XB43.
  • Depending on the radio wave environment and your Android/iOS device, it may take longer to complete.
  • To update these speakers, follow the procedure below.
    • Download data from the server to the iOS device or the Android device.
    • Transfer data from the iOS device or the Android device to the speakers.
    • Execute update with the speakers.

Download & Install

To update these speakers, follow the procedure below:

  1. Download data from the server to the iOS device or the Android device.
  2. Transfer data from the iOS device or the Android device to the speakers.
  3. Execute update with the speakers.

Step 1: Install the update

  1. Connect to a power supply outlet.
    • [SRS-XB23/SRS-XB33]
      Use the USB AC adapter and supplied USB Type-C cable to connect the unit's DC IN 5 V port to a power outlet.
    • [SRS-XB43]
      Connect the supplied AC adapter to the DC IN 5 V port on the speaker and an AC outlet.
      NOTE: The software update cannot be performed when using battery power only.
  2. Turn on the speaker.
  3. Launch the "Sony | Music Center" application.
  4. Connect your speaker to the "Sony | Music Center" application.
  5. The following screen will be shown when the connection has been established.
  6. If an update is applicable, "Update the software of the speaker." will be displayed and you can press "More Info".
  7. Verify that "Version 3700" is displayed and press "OK" to start the update.
  8. Once the download starts, it will automatically move to the next screen after the download is completed.
  9. Once the transfer starts, it will automatically move to the next screen after the transfer has been completed.
    NOTE: Do not turn off your speakers while downloading updates, transferring data or updating, otherwise the speakers may become unusable. When the software update is completed, press "OK".
  10. If the screen is not displayed, check whether the version has been upgraded in the following step.
  11. The speaker automatically turns off when the software update ends.

Step 2: Check the update was successful

After the update, confirm that the new version has been installed successfully by following the steps in the [Check the firmware version] section.
If the firmware version shown is "3700", the upgrade was successful.

Questions & Answers

An update error message appears.

  1. Press "OK".
  2. Restart (turn the power off then on) the speaker.
  3. After that, restart "Sony | Music Center" and update again

Even though the update failed during the process, check the firmware version. If the Version is shown as 3700, the firmware update was successful. If not, try the firmware update again. You can check the Version from the setting in the "Sony | Music Center" application. To find out how to check the version, go to the "Check the firmware version" on this page.