Sony SupportNEX-5RY

Article ID : 00092115 / Last Modified : 07/06/2026Print

The camera will not take a picture (no shutter release).

    Follow these steps to troubleshoot the issue.

    IMPORTANT: If an error message or icon is displayed in relation to this issue, refer to the instruction manual of the camera for model-specific information.
    • Make sure the lens is properly attached.
    • Make sure Drive Mode is not set to Self-Timer.
    • The shutter cannot be released while the built-in flash is being charged.
    • When using the Cont. Shooting mode, wait until the image data is written to the memory card before shooting the next picture.
    • The shutter may not be released if the subject is not in focus while the camera is in the auto focus mode. Press the shutter button halfway down to focus, then press it fully to take the picture.
    • The shutter cannot be released without a memory card inserted when Release w/o Card is set to Disable.

    If the shutter cannot be released for any other reason, there may be a malfunction of the shutter button or control circuit, etc. Turn off the camera, remove the battery pack, wait about one minute, reinsert the battery pack, and then turn the camera back on.