Sony SupportBlu-ray Disc Players-Recorders

BDP-S5500

3D Blu-ray Disc™ Player with built in Wi-Fi / Included components may vary by country or region of purchase: RMT-VB100C, RMT-VB100I, RMT-VB100E, RMT-VB100T, RMT-VB100U

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Questions & Answers: 131

Does my Blu-ray Disc player support subtitle files when playing back videos from external devices?Yes, your Blu-ray Disc player does support subtitle files when playing back videos from external devices, such as USB flash drives, external hard disk drives, etc. Subtitles are not supported via DLNA. However,
Set up and Troubleshoot Video Streaming Services (Netflix, Amazon Prime Video, Disney+)This page provides common setup and troubleshooting information for Netflix, Amazon Prime Video and Disney+. Not all streaming services are supported on all models. Some older models may not have internet connection
Audio is distorted when streaming Netflix content through a home stereo system.An issue described as a popping, chirping or other noise distortion has been identified when streaming a Netflix movie or TV show, where the audio content has been encoded using the Dolby Digital Plus format. IMPORTANT:
How can I watch Amazon Prime, Netflix, Disney+ (or other streaming services) on my TV when I don’t have access to the Google Playstore?Sony Bravia TVs have evolved throughout the years. But what’s the exact difference between smart TVs and Sony’s Android TVs? And why does it matter when it comes to apps? Smart TV vs Sony’s Android TV A “smart
How do I install firmware updates for my player?The way you install a firmware update depends on the capabilities of your player, and in some cases, personal preference. The options available will be listed in the installation instructions for the firmware update
The firmware network update failedIf the network update does not succeed, try the following measures: For Blu-ray Disc players with the Quick Start Mode capability, change the Quick Start Mode setting to Off. Then perform the firmware update again
How to turn Closed Captioning (CC) or Subtitles on or off when viewing Netflix contentAvailability of closed captioning and subtitles when watching Netflix content depends on the version of the Netflix app on your device. Using the latest Netflix version Launch the Netflix app. Select a TV show or
Where do I find product manuals, specifications, firmware/software updates or drivers on Sony's support website?Learn how to use Sony's support website to find your product page, manuals, firmware/software updates or drivers, as well as product specifications. The best way to find information about your product is to first
Why is my Netflix streaming in low quality?If you are experiencing blurry video or low video quality when streaming Netflix, it could be caused by your Internet connection or a setting in your Netflix account. Your connection may be affected by other online
How to test if a remote control is sending an Infrared (IR) signalNOTE: This Answer is for infrared remote controls with the (IR) mark. The (IR) mark is not on Android TV remote controls released in 2016, but they are nonetheless infrared remote controls. An IR Remote Control

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Netflix streaming service no longer available on some 2015 Blu-ray Disc Players (02 June 2025)

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BDP-S5500

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Questions & Answers: 131

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