Privacy Requests
How do I get a copy of my data or request deletion of my data?
If you would like to access, correct, delete, anonymise, or otherwise manage your personal data, please submit a request through the Sony Privacy Portal. You can also access this form from the Contact Us section of the Sony Europe Privacy Policy.
The Privacy Portal allows you to securely submit your request directly to our Privacy Team. To process your request, you will be asked to verify your identity and provide the information required to validate your request.
When should I use the Privacy Portal?
Use the Privacy Portal for:
- Data access requests
- Data deletion or anonymisation requests
- HES (Sony | Sound Connect) cloud data deletion requests
- Newsletter unsubscribe requests
- My Sony account privacy-related requests
- Privacy or GDPR enquiries for children or individuals under 18 years of age
Who governs my data?
Your personal data is governed by the Sony Europe Privacy Policy.
The Privacy Policy explains:
- What personal information is collected
- How your personal information is used
- How your personal information is protected
- The rights you have regarding your personal data
How do I unsubscribe from newsletters?
You can unsubscribe by:
- Clicking the unsubscribe link included in Sony marketing emails
- Managing your communication preferences in your My Sony account
- If you are unable to update your preferences yourself, you can submit a request through the Privacy Portal.
Important:
If you are subscribed to newsletters using multiple email addresses, you must unsubscribe each email address separately.
Some Sony group companies manage their own newsletters and privacy processes. In such cases, you may need to contact the relevant company directly.
Account deletion
To delete your My Sony account, sign in to your account and select Remove account in the account settings.
If you are unable to delete your account yourself, you can submit a request through the Privacy Portal.