The INZONE Hub software cannot detect my headphones

If the INZONE Hub cannot detect the headphones, try the following:

1. Update the INZONE Hub software on your computer to the latest version.
   • For more details, refer to the INZONE Hub website.
2. Make sure the slide switch of the USB transceiver is set to PC.
3. Check the Sound settings of your computer:
   •  For Windows 11
     
     1. Open Settings from the Start menu.
     2. Select System → Sound.
     3. Select More sound settings in the Advanced menu.
     4. In the Playback tab, if Device usage is set to Don't use this device (disable), change the setting to Use this device (enable).
     5. In the Recording tab, if Device usage is set to Don't use this device (disable), change the setting to Use this device (enable).
   •  For Windows 10
     
     1. Open Settings.
     2. Select System → Sound → Sound control panel.
     3. Select the INZONE headphones you want to use.
     4. Select Properties.
     5. In the Playback tab, if Device usage is set to Don't use this device (disable), change the setting to Use this device (enable).
     6. In the Recording tab, if Device usage is set to Don't use this device (disable), change the setting to Use this device (enable).
   1. Open Settings.
   2. Select System → Sound → Sound control panel.
   3. Select the INZONE headphones you want to use.
   4. Select Properties.
   5. If Device usage is set to Don't use this device (disable), change the setting to Use this device (enable).
4. Remove any unnecessary devices from the computer.
5. Reconnect the USB transceiver or USB audio box to another USB port.
6. Check the Windows Update to ensure the computer is updated to the latest version.
   • To check the Windows version, go to the Update and Security section in the computer's Settings menu.
7. Uninstall and reinstall the INZONE Hub software on your PC.
8. Reset the headphones.
   • For detailed instructions, refer to the Help Guide for your specific model.
9. Initialise the headphones.
   • For detailed instructions, refer to the Help Guide for your specific model.