Article ID : 00245675 / Last Modified : 07/10/2020

Firmware solution: how to solve [Network not connected] error message - Updated 7th October 2020

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    Firmware v6.6575 solution available

    Sony is pleased to announce that the newest firmware package v6.6575 will fix the issue described below.

    The recommended way to receive this update is by ensuring that the automatic software download setting on your TV is turned ON.
    The update will roll out to all eligible TVs over the coming weeks. 

    Alternatively, you can download the firmware, and update your TV using a USB flash memory device.

    Sony always takes customer feedback into consideration, striving for innovation and overall product quality.
     


    Network error message or wrong time displayed

    Do you see a [network not connected] message displayed after you recently updated your TV, and experience one or more of the following symptoms:

    • You notice that the time indicated on the HOME screen is incorrect.
    • Some apps might not work, while others function normally.
    • The network status says “Connected, No Internet.” 

    If so, your TV’s internal clock might not match with the internet clock after the software update, which is causing this network error.  
    You can solve this by changing the clock setting to “Network Time”
     

    How to set the clock to Network Time

    Go to [Settings]  settings cog → scroll down to [System Preferences] → select [Date & time] → select [Use Network Time] 

    Alternatively, if you have broadcast channels installed, watch a TV channel for at least 30 seconds and return to the HOME screen to check if the displayed time is correct.

     

    If your situation does not improve after attempting this solution, please contact us (UK) (Republic of Ireland).